Site Reliability Engineer - Director - Risk & Resiliency Management

We're seeking someone to join our CDRR Technology team as a Site Reliability Engineer, in Cyber to Technology & Operations Risk, we deliver first-line defenses to manage Cyber and Fraud risks to Morgan Stanley's technology, operations, and information. This allows the business to operate and grow in a secure and compliant manner.

As part of Access Management, we partner with our clients in technology and the business to manage controls and processes that ensures that personnel or systems are only granted access to assets necessary to perform their function and that access is revoked once no longer required.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

• You should have 10+ years of working experience in Production support and 4+ years of being an SRE. Good to have Dev-Ops concepts. Comfortable with DevOps, Agile, Scrum, ITIL concepts and SRE principles (Observability, Reliability, Toil reduction or etc.)
• Extensive knowledge of Incident and Problem Management. Managing critical incidents and ensuring all key management and business stakeholders are kept up to date. Ensure Production Management is closely aligned/embedded.
• Incorporate System Reliability Engineering and DevOps implementations into the day-to-day role by developing automated solutions to long standing problems to ensure minimal downtime and manual effort.
• Should be able to identify the opportunities of automation and capable of delivering the solution. Your code must meet production standards.
• Exposure to monitoring tools like Grafana and others, You should be able to setup the optimize monitoring.
• Identify and prioritise technical debt and operational inefficiencies. Analyse business processes to identify automation opportunities. Integrate automation solutions with existing systems and infrastructure.
• Reduction of the cost of support (hours of effort) through the elimination of operational issues, optimization and automation of tasks, development of operational tools and driving client self-service to minimize constraints.
• Stake Holder management, alignment and work in healthy environment with other Dev teams.
• Build extensive business and application knowledge required for supporting client facing applications.
• Certificate renewal, hygiene clearance, upgrades, DR and others are the primary responsibilities of this role.
• Should be able to manage and handle the Audit requirements. Help to find the details and clarify the queries from Internal Auditors.
• Interface with clients and other technology teams to provide governance and control around the production environment.
• Ability to manage an incident call and coordinate multiple teams towards a common goal of resolving a business impactful outage
• Working in shifts, support on weekends/holiday and a team player who can take charge when needed as lead are the key requirements of this role.

• Bachelor's degree in computer science or related field
• Minimum 10 years of experience on either application development (Python, HTML, Shell Scripting, Java Script) covering production support or relevant production support experience or SRE.
• Ability to manage an incident call and coordinate multiple teams towards a common goal of resolving a business impactful outage.
• Strong knowledge of DevOps and SRE Principles with grasp over tools / approach to apply them.
• Strong infrastructure knowledge in Linux / Unix admin, Storage, Networking and Web Technologies.
• Advanced Unix Shell / Python scripting experience.
• Advanced SQL query language knowledge (Sybase and/or DB2 preferred).
• System knowledge in Unix/Linux , and Infrastructure set up such as Load balancing