Senior Platform Engineer (Python)

We're seeking someone to join our team as a Senior Platform Engineer responsible for designing, developing, operating, and supporting a highly available enterprise content management (ECM) platform based on Alfresco and Google Workspace. This role combines strong hands-on software engineering with platform operations, customer engagement, and technical leadership.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

Engineering & Development

• Design, develop, and test content management solutions, integrations, and custom components using Python (primary) and Java (secondary).
• Produce high-quality technical design documents and lead design discussions.
• Create, enhance, and maintain tools, modules, and automation scripts to support system integration and platform operations.
• Perform code reviews, contribute to engineering best practices, and mentor team members.

• Deploy, configure, and support on-premises private cloud environments for the Alfresco ECM platform.
• Maintain accurate and up-to-date repositories of architecture documents, release notes, configuration standards, and operational runbooks.
• Troubleshoot complex issues across the application stack (web servers, application servers, integrations, databases, authentication).
• Collaborate with vendor engineering support on escalations, patching, and product upgrades.

• Provide Level 3 production support, including participation in an on-call rotation (approx. 1 week every 5 weeks).
• Engage directly with internal customers to investigate, diagnose, and resolve customer-reported issues.
• Act as an escalation point for complex customer problems, collaborating with L2 support, infrastructure, and security teams.
• Deliver clear communication to customers on issue status, root-cause findings, and resolution plans.
• Analyze trends in customer-reported problems to drive platform improvements, defect fixes, and preventive measures.
• Review existing workflows and processes and make recommendations for continuous improvement.
• Ensure platform reliability, scalability, and security through proactive monitoring and enhancements.

• At least 6 years' relevant experience would generally be expected to find the skills required for this role.
• 3+ years hands on development experience with Python and working knowledge of Java.
• 3+ years experience with Tomcat and Apache web servers for hosting enterprise applications.
• 3+ years experience with Linux systems, including troubleshooting, shell scripting, and automation.
• Strong proficiency with relational databases (preferably Microsoft SQL Server) and SQL queries.
• Experience with build tools such as Maven or Gradle is a plus.
• Exposure to containerization technologies (e.g., Podman, Kubernetes)is a plus
• Experience with Jenkins and CI/CD pipelines is a plus