Senior Client Enablement Analyst (Hybrid)

We're seeking someone to join our Spend and Third Party Management (STPM) Technology team as a Senior Client Enablement Analyst in Non-Financial Risk Technology to drive agile execution, functional design, and client enablement across multiple initiatives. This hybrid role blends the structure and facilitation of a Scrum Master, the analytical depth and client-centric focus of a Functional Analyst.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Business Analysis position at Vice-President level, which is part of the job family responsible for analyzing business processes, identifying needs, and establishing requirements to enhance efficiency and productivity through a blend of business acumen and analytical skills.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role:

• Serve as the point of contact for business partners, ensuring alignment of business objectives, delivery outcomes, and customer success metrics.
• Partner with technical leads and product owners to analyze and refine user stories along with acceptance criteria.
• Translate business goals into actionable delivery plans that enhance product delivery efficiency and effectiveness.
• Drive road map creation and product framing alongside resource and capacity in collaboration with the Product owner and the tech lead.
• Lead Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) across multiple STPM squads.
• Act as a trusted advisor to business partners on Agile practice, change management, and business value realization.
• Ensure enablement outcomes are measurable, leveraging KPIs such as business benefits, time-to-market, delivery predictability, and quality.
• Identify delivery risks and proactively collaborate on mitigation strategies with delivery leads and business partners.
• Represent the technology team at the fleet ceremonies, such as Incremental Business Reviews.
• Influence continuous improvement across delivery and client success functions such as Source to Pay processes.

• 10+ years of experience in client success, delivery management, or enablement roles - preferably within Agile or consulting environments.
• 3+ years of experience within Source to Pay domain as a functional analyst
• Proven experience leading large, complex client engagements, technology, or transformation initiatives.
• Strong understanding of Agile frameworks and principles.
• Exceptional stakeholder management and communication skills, with an ability to influence at the executive level.
• Demonstrated experience designing and executing enablement or transformation programs.
• Strong analytical and strategic thinking abilities.
• Background in customer experience, learning enablement, or business transformation strategy.
• Working knowledge of AI-driven insights or automation to support smarter decision-making and delivery optimization.
• Previous experience with Source to Pay toolset is a plus.