Product Manager, Cards Programs, Assistant Vice President

Morgan Stanley is a global financial services leader with three core businesses - Institutional Securities, Asset Management, and Global Wealth Management. Global Wealth Management has approximately 16,000 Financial Advisors and Private Wealth Advisors - one of the world's largest networks of Financial Advisors. Morgan Stanley has expanded its suite of world-class banking and lending products exclusively for Financial Advisors and their clients. In addition to our comprehensive financial services, which include brokerage, investment advisory, financial and wealth planning, annuities, insurance and retirement, Morgan Stanley has invested in and enhanced its lending, mortgage, trust and cash management capabilities.

The Morgan Stanley Private Banking Group continues to be a key division executing the Global Wealth Management strategy. There is continued emphasis on growth in the core product offerings. Morgan Stanley plans to make considerable investments in this business in terms of strategic platform, and personnel. The recent integration of E*TRADE's Banking Products provides an enormous opportunity for growth as it expands our product offerings.

The Role:

We are seeking a highly motivated self-starter to be a Cards Product Manager within the Banking Services team to help manage and grow our card portfolios. The Product Manager will be responsible for managing the credit card, debit card and prepaid card products offered through Morgan Stanley. The Cards Product Manager will have responsibility for the delivery of new product strategies for existing and emerging client segments. The candidate will also have responsibility for the growth of the portfolio, including responsibility for increasing field engagement/awareness and client adoption of the product and its various features and capabilities. In addition, the Cards Product Manager will be responsible for ensuring compliance with all legal and regulatory requirements and will need to effectively identify, manage and mitigate inherent and emerging program risks. The role provides an opportunity to work with internal partners to develop new features and enhancements for our card products while learning many facets of the business. Equally important is partnering with our Card partners (Mastercard, American Express and Greenlight) Operations and Customer Service teams to drive efficiencies, optimize client and FA experience, manage client and field escalations and service level reporting and metrics. The Cards Product Manager is a great opportunity to learn the fundamentals of operating a cards program front to back and to develop management and leadership skills.

The Responsibilities :

• Develop and support ongoing execution of product roadmaps by working with our internal Digital teams and Agile Squads
• Partner with cross-functional teams including Technology, Operations and other stakeholders to drive product and service enhancements and implement new initiatives.
• Play a key role in growing the adoption of the Morgan Stanley proprietary and partner payment products (debit card, American Express Cards, Greenlight)
• Support client service experience across all client touch points, including assisting/coordinating with relevant stakeholders to respond to and resolve issues as they arise such as those related to underwriting decisions, card applications, point of sale, rewards fulfillment and call center servicing.
• Manage P&L, including revenue improvement and expense management efforts.
• Work closely with Fraud Operations partners to help mitigate issues stemming from fraud and lead associated field/client communication efforts when required.
• Serve as liaison with MSPBNA Bank Issuer partners to manage and report on various product risk stripes on an ongoing basis.

• Prior experience in Payments or related fields preferred, but not required.
• BA/BS required with 3-5 or more years of experience, ideally in Financial Services
• Excellent communication, coordination, and relationship building skills.
• Detail orientated with strong organizational, analytical and logic skills.
• Experience leading cross functional projects and associated timelines.
• Display entrepreneurial initiative and comfort working in a fast-paced environment.
• Strong desire to propose innovative solutions and drive results.
• Experience delivering informative, well-organized presentations to senior management.