Platinum Relationship Manager

As a Premium Relationship Manager, you will help drive our industry leading service culture by: Deliver exceptional client service while cultivating relationships with our highest value ETRADE clients. Exhibiting critical thinking / problem solving skills to address client issues and questions to deliver a world-class experience. Function as a liaison between our internal support teams to ensure our client's service needs are met timely. Focusing on the bottom-line performance and constantly looking at ways to improve overall performance, sales, customer satisfaction and the entire customer experience. Mitigate risk by strict adherence to company policies and procedures to ensure a secure and compliant work environment. Ability to effectively manage high volumes of client interactions, demonstrating strong organizational skills and a commitment to adhering to a schedule. 1 year of client service experience within an ETRADE Customer Service team or a WSG Relationship Manager team Bachelor's degree Thorough understanding of the securities industry including equity, margin, and option trading Excellent organizational skills with the ability to manage multiple tasks Ability to work flexible shift assignments Ability to remain calm, professional and in control in a volatile business environment Must be dedicated to exceeding the expectations of clients, have a passion to excel, and outstanding oral/written communication skills Utilize independent decision-making skills to manage and resolve issues Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Internal Applicants Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here. Series 7 Series 63