Operation Risk & Regulatory Oversight - Director - Client Service and Relationship Management

We're seeking someone to join our team as a Director in IM Operations to perform Operation Risk & Regulatory Oversight activities, and to play a key role in helping transform how Morgan Stanley Operates.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a director level position within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

• Manage complex processes and/or support significant process management/project efforts
• Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions.
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution.
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations.
• Conduct risk and control assessments at the onset of new team setups, migrations, or scope expansions.
• Perform risk reviews across Operations teams to identify control gaps and emerging risks.
• Execute targeted testing where required and escalate residual risks to senior stakeholder.

• At least 7-12 years' relevant experience would generally be expected to find the skills required for this role.
• Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related. operational/compliance policies and procedures.
• Ability to think commercially, understand the impact of initiatives, risks on the operational budget
• Ability to address non-standard issues within area of expertise.
• Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you.
• Understanding of risk frameworks & policies, control design, and issue remediation.
• Understanding of Investment Management businesses and mutual fund operating frameworks.
• Ability to manage multiple risk and control workstreams concurrently.