Mainframe Support Analyst

In the Technology division, we harness innovation to build the connections and capabilities that power our Firm, enabling clients and colleagues to redefine markets and shape the future of our communities.

We are seeking a motivated and detail-oriented Mainframe Support Analyst to join our global Reliability & Production Engineering (RPE) team, supporting critical production systems and ensuring operational excellence across our technology platforms. This role is responsible for maintaining the operational reliability of deployed software, managing the production environment, and implementing strategies to optimize performance and minimize downtime.

This is a Software Production Management & Reliability Engineering position at Associate level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Monitor and manage the technology stack to ensure consistent service delivery through proactive alerts, incident resolution, problem management, and user escalations via ServiceNow.
• Troubleshoot issues across hardware, software, applications, and networks.
• Lead incident calls with IT partners, infrastructure teams, and other stakeholders.
• Collaborate with development teams and end users to resolve support issues.
• Ensure global teams follow consistent procedures and best practices.
• Provide real-time recovery updates to senior management for business-critical applications.
• Respond to support tickets and system job failures/alerts.
• Identify and implement process improvements in code and data workflows.
• Participate in a follow-the-sun support model with global coverage across Asia, EMEA, and North America.
• Participate in on-call rotations as part of a shared team schedule, which may include weekend coverage.
• Work on-site at least 3 days per week, in line with current policy.

What you'll bring to the role:

Core Qualifications

• 1-5 years of hands-on experience in production support or a similar role.
• Proficiency in UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres).
• Experience with mainframe technologies including COBOL, JCL, VSAM, and DB2.
• Skilled in debugging, coding, and implementing production COBOL and DB2 applications.
• Familiarity with stored procedures and data structures.
• Experience in incident management and application troubleshooting.
• Excellent communication skills, especially in high-pressure environments.
• Strong analytical thinking and rapid learning ability.
• Organizational and coordination skills for effective incident handling.

Preferred Experience

• Bachelor's degree in computer science, Engineering, or a related field.
• Prior experience in the financial services industry.
• Familiarity with Site Reliability Engineering (SRE) principles: SLIs, SLOs, error budgets, incident management, postmortems, and blameless culture.
• Exposure to modern observability tools: Prometheus, Grafana, Kubernetes, Docker, Ansible.
• Understanding of ITIL, SDLC, and Agile development methodologies.
• Experience or certification in cloud/distributed computing technologies.
• Experience in Cloud / Distributed computing technology or certification is a plus

Ideal Candidate Profile

• Thrive in fast-paced environments and enjoy solving complex technical problems.
• Are passionate about maintaining system stability and operational excellence.
• Excel at collaborating with global teams and building cross-functional relationships.
• Demonstrate resilience and clarity under pressure, especially during incident recovery.
• Embrace continuous learning and are eager to explore new technologies and tools.
• Take initiative to improve processes and challenge the status quo constructively.
• Communicate effectively and confidently with technical and non-technical stakeholders.

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren't just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you'll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm's global Wealth Management, Operations and Technology divisions. With the recent acquisitions of E*TRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first-class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. Learn more about our unmatched culture in Morgan Stanley Salt Lake. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Client-provided location(s): South Jordan, UT

Job ID: Morgan-PT-JR019970

Employment Type: FULL_TIME

Posted: 2025-11-11T18:34:59