Lead Infrastructure Production Management & Reliability Engineer - Director

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

The Load Balancing Infrastructure Operations Level 3 team is part of the Enterprise Computing Organization of Morgan Stanley. Our global team is focused on the core infrastructure supporting Application Delivery across Morgan Stanley. This includes supporting a multi-vendor Load Balancer environment responsible for providing services to both internal and external clients. You will integrate into the global follow the sun operations model, which translates to global responsibility for the aforementioned technologies in the respective regions.

Our day-to-day responsibilities also include:

• Supporting a high number of devices and application flows in an enterprise environment providing cloud-like experience for developers
• Using sophisticated network tooling to address network connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments
• Working with an in-house application management system designed to simplify the deployment and management of application delivery components. Users can model a configuration using the systems relational data model, control and monitor their services over the network via a GUI console
• Addressing L2 escalations
• Process improvement, automation, scripting
• Writing technical documentation You will also have the opportunity to work in a virtual global team, including several esteemed SMEs, using Jive, Twiki and SharePoint for collaboration

• Strong knowledge of TCP/IP protocols, particularly TCP and IP themselves, as well as HTTP and DNS.
• Comfortable with system administration of Unix.
• Deep understanding F5 BigIP and A10 Thunder Application Delivery Devices.
• Administrative competence in at least one major programming language or platform (for example, Ansible, Perl, Python, Powershell, or C# )
• Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution
• Effective time management skills to prioritize meetings for numerous projects, supporting user requests, addressing incidents, work on projects, as well as documentation.
• Effective communication with various user groups (developers, engineers) as well as remote team members
• Drive to learn about new technologies, techniques and what it takes to be an integral member of this team