KYC Refresh Team Management - Vice President - Operations, Core Services

The Mumbai KYC CDD Refresh team is responsible for managing the refresh program across global jurisdictions and ensuring timely and accurate completion of periodic refresh reviews of the firm's clients. The team partners closely with Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program. KYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer's identity and their business. Manage complex processes and/or support significant process management/project efforts. Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions. Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution. Strong leadership experience is an KYC Refresh or AML production type roles Experience of delivering high standards of client engagement College/University degree or equivalent with a business focus and relevant/proven experience AML, client onboarding, or client reference data experience desirable Proven track record of ongoing coaching, educating and leading teams Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Experience in EMEA KYC programs will be preferred Extensive career experience of 13+ years in Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures. Ability to think commercially, understand the impact of initiatives, risks on the operational budget Ability to address non-standard issues within area of expertise Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you Ability to work as part of a team in a fast-paced environment and adapt to the needs of the team as they arise Proven experience in team leadership and supervising staff Demonstrate ability to motivate, support and communicate effectively within large teams. Exceptional problem-solving skills, ability to independently assess and identify plans for resolution. Exceptional organizational skills, ability to multi-task and prioritize time accordingly. Strong ability to manage large data sets in order to analyze project trackers and metrics Expertise in data visualization and reporting in a cross-functional team and to senior stakeholders using business intelligence tools (Tableau, PowerBI, Qlikview,etc.) Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment At least 6 years' relevant experience would generally be expected to find the skills required for this role At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.