Know Your Customer (KYC) Office Oversight Employee Performance & Population Strategy, Vice President

Morgan Stanley ("MS") is a global financial services firm that conducts its business through three principal business segments - Institutional Securities, Investment Management and Wealth Management (inclusive of Morgan Stanley Private Bank, National Association (MSPBNA) and Morgan Stanley Bank, NA -collectively, the "U.S. Banks"). Morgan Stanley provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit and lending, deposits and cash management, annuities, insurance, retirement, and trust services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in doing the right thing, putting clients first, leading with exceptional ideas and a commitment to diversity and inclusion. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, achieve, and grow.

The First Line Financial Crimes Risk organization (First Line FCR) is considered the First Line of Defense. It is embedded within the Firm's business line and exercises coverage across the Institutional Securities, Investment Management, and Wealth Management, inclusive of the U.S. Banks. The KYC Office within First Line FCR supports the onboarding, enhanced due diligence, and negative news processes for Morgan Stanley. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types.

Primary Responsibilities:

The KYC Office Oversight Employee Performance & Population Strategy, Vice President (VP) is responsible for supporting the Firm's First Line Financial Crimes Risk program for Wealth Management and the U.S. Banks. The role will include a focus on defining, implementing, and maintaining data-driven frameworks for accountability and standards in KYCO employee performance, in the context of quality, productivity, and efficiency. In addition, the role will involve developing, advising and advancing population management strategies for KYCO production populations and queues. Population management strategies will contemplate risk mitigation considerations related to volumes, Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), financial crimes risks and controls, program change impacts, and regulatory or internal audit-based commitments.

The KYC Office Employee Performance & Population Strategy, VP will exercise oversight and strategic responsibilities as follows:

• Define and implement a data-driven accountability model framework and standards for employee performance within the First Line FCR KYC Office (considering quality, productivity, and efficiency using aggregated insights)
• Implement and maintain KYCO Employee Performance Scorecards governing productivity/efficiency and quality across WM and U.S. Banks KYC Office program functions and coverage areas
• Manage and oversee KYCO Employee Performance Scorecards to ensure program, risk, growth and administrative changes impacting the scorecards are contemplated and assessed
• Perform KPI monitoring of KYCO pipeline metrics to assess employee performance against established thresholds
• Support KYCO Program Leads in determining target performance profiles for KYCO production employees and identifying opportunities for employee subject matter expertise development and targeted training
• Devise and deliver reporting to KYCO Program Leads and senior First Line FCR management on employee performance tracking (including targeted coaching opportunities and considerations based on quality-based trends, tenure in the designated role and client type complexity)
• Collaborate with First Line FCR Chief Administrative Office to provide Employee Performance data and considerations related to capacity and resource planning
• Refine Employee Performance Scorecard model, as needed, based on organizational objectives, program changes, business growth, and transformation

• Collaborate with KYC Office Program Leads to understand and drive KYCO population objectives and commitments for the short and long term
• Devise strategies for advancing KYCO population objectives and commitments within target due dates and volume thresholds
• Monitor, assess and refine execution of strategy based on data trends, KPIs/KRIs, regulatory/internal audit-based considerations, field/client business impacts, technology
• Collaborate with First Line FCR Data Analytics Reporting Team (DART) to create and refine reporting and dashboards to align with KYC Office population management objectives and provide progress tracking for KYCO-specific population strategy goals and commitments
• Utilize a strong background in KYC Operations to assess data to identify trends, production bottlenecks/delays, technology-based defects/considerations and other areas of risk concern to proactively address potential challenges
• Provide KYCO Program Leads and First Line FCR senior management with leadership updates on KPIs/KRIs, potential risks or concerns, production bottlenecks/delays, and technology considerations
• Provide tactical and strategic recommendations leading up to KYCO population target due dates

• Bachelor's degree
• Minimum of 7 years of experience working in a large bank, financial institution, or broker-dealer in an AML, KYC, or non-financial risk management role

• Proven experience in financial crimes risk management and KYC Operations
• Proficiency in MS Office (Microsoft Excel/PowerPoint/Word)
• Attention to detail and ability to multitask and prioritize workload effectively • Strong interpersonal skills and ability to communicate effectively, both verbally and in writing
• Ability to work collaboratively with cross-functional teams
• Strong analytical skills and experience with data management and reporting
• Experience with financial crimes risk assessment and regulatory engagement.

• Certified Anti-Money Laundering Specialist (CAMS) certification
• Advanced degree or certification in a related field