Fleet Co-ordinator_Director_Technical Program Management
We're seeking someone to join our team as Fleet Co-ordinator in Mumbai. In an effort to protect client assets, provide a safe and secure banking environment, and minimize financial loss to the Firm from systematic security risk, the Fraud department (within CDRR), as the firm's 1st line of defence, is tasked with implementing the firm fraud strategy, continuously enhancing fraud controls with the existing and acquired businesses, monitoring client account activities, investigating fraud incidents, managing targeted fraud attack events, mitigating potential fraud losses, performing root cause analysis and lessons learned, and educating employee and clients to raise fraud awareness.
CDRR Technology
The Cybersecurity organization's mission is to create an agile, adaptable organization with the skills and expertise needed to defend against increasingly sophisticated adversaries. This will be achieved by maintaining sound capabilities to identify and protect our assets, proactively assessing threats and vulnerabilities and detecting events, ensuring resiliency through our ability to respond to and recover from incidents and building awareness and increase vigilance while continually developing our cyber workforce.
Fraud Department
Fraud Operations mission is to deliver first-line defences to protect clients and the firm against Internal and External Fraud. We have powerful capabilities to be alerted to potential issues, make near real-time decisions both externally and internally, react to industry threats, and protect the firm. Refer attached for more details on core functions.
Technical Program Management
This is Director position that oversees and leads the execution of multiple projects and/or programs, working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles.
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Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
1. Intake Process Across All Fraud Squads
• Design and manage a standardized intake process to evaluate, assign, and track work across all fraud squads.
• Ensure transparency and consistency in how requests are handled and routed.
2. Prioritization of Projects Across Squads
• Facilitate prioritization discussions across squads to align work with strategic goals, capacity, and urgency.
• Maintain a dynamic prioritization framework that adapts to evolving fraud risks and business needs.
3. Define and Measure Objectives and Key Outcomes (OKRs)
• Collaborate with squad leads and stakeholders to define clear objectives and measurable key results.
• Track progress and report on OKRs to drive accountability and performance.
4. Monthly Updates on Priorities and Fleet Objectives
• Prepare and circulate monthly summaries of squad priorities, delivery status, and alignment with fleet-level objectives.
• Highlight risks, blockers, and mitigation strategies.
5. Strategic Program Updates at CDRR Level
• Represent fleet-level initiatives in Control Design Review and Reporting (CDRR) forums.
• Provide strategic updates, impact assessments, and alignment with fraud control frameworks.
6. Quarterly IBR (Integrated Business Review) Participation
• Lead quarterly IBR reviews, presenting fleet performance, delivery metrics, and strategic alignment.
• Collaborate with business and technology leaders to refine roadmap and investment priorities.
7. Risk Management and Compliance Oversight
• Identify and escalate delivery risks, control gaps, and compliance issues across squad activities.
• Ensure alignment with enterprise risk policies, fraud control standards, and regulatory requirements.
• Partner with risk and compliance teams to embed hygiene controls and monitor mitigation plans.
What you'll bring to the role:
• 5+ years of experience in program coordination, agile delivery, or operational enablement within fraud, risk, or financial technology.
• Strong organizational and communication skills with experience managing cross-functional teams.
• Familiarity with agile methodologies, OKRs, and governance frameworks.
• Proficiency in tools such as Jira, Confluence, Excel, and PowerPoint.
• Understanding of risk management principles and regulatory compliance in financial services.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- FSA
- Virtual Fitness Classes
- HSA
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Leave of Absence
- Volunteer Time Off
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)