Change Management and Process Optimization (Hybrid)

We are seeking a dynamic and visionary leader to join the Workforce Technology & Services (WTS) Team as a Change Management and Process Optimization Specialist. This role is ideal for a strategic, user-experience professional skilled at developing and executing strategies to ensure new products, systems, or processes are successfully adopted and used by their intended audience.

Key responsibilities include conducting user research, designing intuitive interfaces, creating communication and training plans, and managing resistance to change to maximize user engagement and achieve business goals. The role requires collaboration with various teams like product, design, and engineering, to drive successful, long-term adoption and user satisfaction. This role will be best for someone who has a proven track record of managing multiple, complex chang projects simultaneously, and working autonomously in a fast-paced, sometimes ambiguous environment.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Principal Workplace Operations & Support position at Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role:

• Communicate complex information clearly and concisely to diverse audiences from Senior Stakeholders to the non-technical end user, both verbally and in writing, across multiple platforms (e.g., email, video, instant messaging)."
• User research and experience design: Conduct user interviews, usability testing, and journey mapping to understand user needs, identify pain points, and design intuitive solutions
• Demonstrated skill in de-escalating tense situations and guiding parties toward consensus.
• Strategic thinker with a results-oriented mindset; ability to influence and inspire others; commitment to fostering a culture of continuous improvement.
• Leadership and Strategy: Develop and execute a comprehensive change management and process optimization strategy aligned with the company's overall objectives.
• Process Improvement: Identify opportunities for process enhancements and implement best practices to achieve operational excellence.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of change management and process improvement efforts.
• Risk Management: Assess risks associated with change initiatives and develop mitigation strategies to minimize disruptions.

What you'll bring to the role:

• Minimum of 10 years of experience in change management, user experience or a related field, with at least 2-3 years in a senior leadership role / managing a team
• Proven interpersonal skills, including establishing rapport, building relationships, fostering trust quickly at all levels of the organization
• Demonstrated ability to tailor communication style to audience needs and organizational context."
• Experience conducting stakeholder interviews, usability testing, and journey mapping to understand needs, identify pain points, and design intuitive solutions
• Well versed in key Office / Productivity tools like Microsoft Office Teams, AI

At Morgan Stanley Montreal, we support the Firm's global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area's highly skilled technology talent. There's ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Client-provided location(s): Montreal, Canada

Job ID: Morgan-PT-JR024060

Employment Type: FULL_TIME

Posted: 2025-12-09T18:37:15