Associate, Software Production Management & Reliability Engineering

Role Overview
The Real-Time Market Data (RTMD) team is responsible for operating and supporting the firm's mission-critical market data infrastructure that powers electronic trading, risk management, and front-office applications globally.

This position is primarily supports North American trading and 24-hour market data platforms, while providing secondary support for Asia-Pacific exchanges and market data services.
The successful candidate will be responsible for proactively monitoring real-time market data systems, managing production incidents, supporting business users, and driving operational excellence through AI-enabled workflows and automation. The ideal candidate possesses a strong ownership mentality, excellent communication skills, and the ability to identify and resolve issues before they impact users or trading activities.

Key Responsibilities

• Perform proactive real-time monitoring of mission-critical market data systems supporting global electronic trading.
• Detect potential issues before they become production incidents and take preventative actions to minimize business impact.
• Act as the primary operational interface for Trading, Technology, Infrastructure teams, and external vendors.
• Investigate, troubleshoot, and resolve production issues independently with minimal escalation to Engineering teams.
• Provide technical support for real-time market data services, applications, and distribution platforms.
• Manage production incidents from identification through resolution and post-incident review.
• Leverage AI tools and technologies to improve troubleshooting, operational efficiency, documentation, knowledge management, and incident response.
• Identify automation opportunities and drive operational improvement initiatives.
• Support exchange initiatives, market structure changes, weekend testing, production deployments, and disaster recovery exercises.
• Develop and maintain operational procedures, runbooks, monitoring standards, and knowledge repositories.
• Continuously improve platform reliability, operational controls, and service quality.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.
• 3+ years of experience in Production Management, Application Support, Technical Operations, Site Reliability Engineering (SRE), or related disciplines.
• Strong experience supporting mission-critical production environments.
• Demonstrated experience utilizing AI tools, AI-assisted workflows, Generative AI platforms, or operational automation solutions to improve productivity and operational effectiveness.
• Strong knowledge of Unix/Linux operating systems and troubleshooting.
  Good understanding of networking fundamentals:TCP/IP,,UDPMulticast
• Network diagnostics and troubleshooting
• Experience supporting end users and managing production incidents in a time-sensitive environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with a proactive and ownership-driven mindset.
• Ability to effectively manage multiple priorities in a fast-paced trading environment.

• Perl and or Python scripting experience.
• Experience with market data systems, exchange connectivity, or electronic trading platforms.
• Knowledge of monitoring and observability platforms such as Splunk, Grafana, Geneos, or similar tools.
• Experience developing AI-powered operational tools, bots, agents, or workflow automation solutions.