Associate Education Services Consultant (Web Design: JavaScript, CSS)

Job Responsibilities

• Assist in designing, developing and testing in-app learning using Ngage/Pendo and Parta.io capabilities, utilizing instructional design best practices, and working with guidance from senior team members 


• Support the creation of a range of interactive activities and in-app simulations that reinforce key product features and workflows, utilizing CX/UX design principles 


• Collaborate with senior instructional designers, product managers, and technical resources to understand product enhancements and assist with creating and deploying in-app guidance for in-app learning. 


• Participate in customer learning sessions as a technical facilitator, walking users through Ngage/Pendo functionality and best practices after ramping up on our tools and products 

Job Qualifications

• 1 -3 years of strong technical foundation with hands-on coding experience in JavaScript, CSS, and HTML 


• Excellent written, verbal, and interpersonal communication skills with ability to present complex information clearly to non-technical audiences 


• Experience or interest in web design and/or user experience (UX) design principles 


• Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance 


• Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude


• Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work


• Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback


• Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment


• BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)
Preferred Qualification:
• Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows 
• Interest in or exposure to instructional design principles and eLearning development 
• Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360 
• Understanding of SaaS product workflows and B2B customer enablement models