Warehouse Operations Specialist

The Warehouse Operations Specialist is a critical, hands-on role responsible for the dedicated supervision of third-party logistics (3PL) operations across Meta's centralized warehouse network. This position acts as the key operational liaison between Meta and our 3PL providers. This role is primarily remote to facilitate agile travel and timely on-site management at geographically dispersed partner facilities, which may be located far from central Meta offices.

Warehouse Operations Specialist Responsibilities:

• 3PL Supervision and Compliance:
• Provide direct, hands-on supervision and regular on-site auditing of 3PL warehouse operations
• Actively manage 3PL partners to ensure consistent operational output, quality control, and strict adherence to all established Meta company standards, policies, and safety protocols
• Continuous Improvement and Process Optimization:
• Be the driving force behind continuous improvement and process optimization initiatives within the 3PL partner network
• Develop and implement strategies to enhance operational efficiency, reduce warehousing and logistics costs, and measurably improve overall service delivery performance
• Cross-Functional Strategy and Collaboration:
• Lead and manage effective collaboration with wide-ranging internal cross-functional teams, including Infra and Site Services
• Serve as the key operational liaison, providing project management support and ensuring all 3PL logistics activities are strategically aligned with Meta's overarching business and logistics goals
• Performance Analysis and Risk Management:
• Conduct in-depth analysis and detailed reporting on key 3PL performance metrics (key performance indicators)
• Proactively monitor and identify operational risks, potential bottlenecks, and new opportunities to enhance and optimize performance throughout the centralized logistics network
• Financial Tracking and Budget Adherence:
• Hold direct responsibility for the comprehensive tracking and management of all warehouse-related costs
• Enforce strict budget adherence across all centralized logistics operations within the designated scope
• Systems Support and Integration:
• Serve as the subject matter authority and operational liaison for warehouse and logistics management systems, including WMS (Warehouse Management System), TMS (Transportation Management System), and dock scheduling software
• Collaborate with technical teams to ensure seamless system integration, troubleshoot issues, and drive continuous improvement of system-based processes for 3PL operations
• Willingness to travel (estimated 25%) to external, centralized warehouse locations for regular on-site management and auditing

• Demonstrated 5+ years of experience in third-party logistics (3PL) management, process control, and operations
• Proven capacity to successfully drive high and accurate operational output and compliance within a large-scale warehouse or distribution environment
• Experience in performance analysis, detailed reporting, and hands-on cost management/budget adherence
• Highly proficient communication, negotiation, and relationship-building skills to effectively act as the key liaison between broad internal teams and external 3PL partners