Project Manager, Access & Compromise Operations

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are committed to solving people's issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

• Manage and improve day-to-day operations against quality and efficiency targets and effectively prioritizes
• Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
• Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met
• Build cross-functional partnerships to create better solutions for our community and users
• Develop expertise of the integrity issues and how they affect our community
• Design, test and optimize prompts for AI models, stay updated on AI advancements, and create technical documentation

• Bachelor's degree BA/BS
• 5+ years of experience in an operations, technology, management consulting, or equivalent environment
• 4+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• 4+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
• Experience communicating with a variety of audiences, including engineering and technical teams
• Demonstrable experience using sound judgment and exhibiting grace under pressure
• Demonstrated understanding of artificial intelligence (AI) concepts and their business applications, including the ability to leverage AI-driven insights for strategic decision-making, process optimization, and cross-functional collaboration

• 4+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Knowledge of other programming languages, e.g. Python, R, SQL
• Avid user of our platform of products
• Strategic thinking with analytical and problem-solving skills