Manager, Network Operations and Support (Labs)

Own and shape Meta's next-generation Lab infrastructure. This role has direct influence over how we design, deploy, and operate the environments that power engineering velocity, hardware validation, and product development across ENS.High-impact scope with visible outcomes. You lead the teams and processes that enable testbed expansions, and critical reliability improvements-work that is immediately felt by partner engineering teams.Blend of strategic + hands-on technical leadership. You will drive long-term architecture and tooling direction while also being close enough to the ground to unblock deployments, optimize workflows, and ensure operational performance expectations.Cross Functional reach across ENS, Product Engineering, and SiteOps. This role interfaces with nearly every part of the infrastructure organization, providing the opportunity to influence standards, champion automation, and extend best practices across the Lab ecosystem.Opportunity to build and scale a team. You'll develop talent, define operational guardrails, and shape a team centered around ownership, precision, and continuous improvement.

Manager, Network Operations and Support (Labs) Responsibilities:

• Lead Lab Network Deployment Lifecycle (Expert-Level Proficiency) is required for this role
• Oversee planning, design, and execution of Lab network deployments-including EDP creation, topology validation, BOM oversight, scheduling, and cross-functional coordination. Drive consistency and quality across MDF/IDF builds, patching, cross-connects, and tie-cable augments
• Own Operational Reliability for Lab Infrastructure (Advanced Proficiency)
• Ensure stable operations of ProdLabs and EngLabs, including monitoring KPIs/SLIs (MTTR, availability), triaging incidents, and driving root-cause analysis. Partner with NIS, SiteOps, and hardware validation teams to proactively mitigate risks and harden the Lab environment
• Drive Automation, Tooling, and Process Improvements (Advanced Proficiency)
• Identify operational friction, manual workflows, and scaling bottlenecks
• architect and implement automation opportunities across deployments, migrations, orchestration, inventory, patching, and ticketing flows. Work closely with XFN's to influence roadmap and adoption
• Manage Vendor and Managed Service Provider (MSP) execution (Advanced Proficiency) Lead a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and OE. Set clear expectations, oversee day-to-day execution, and ensure quality delivery across rack/stack, cabling, fiber work, and operational support. Establish or measure SLAs/SLIs, drive continuous improvement, and hold vendors accountable for reliability, responsiveness, and adherence to Meta's standards
• Oversee vendor performance across deployments, fiber work, rack-and-stack, and structured cabling. Set clear expectations, measure SLAs/SLIs, enforce accountability, and guide vendors through complex, multi-phase migration windows
• Act as the operational leader for initiatives such as topology standardization, and infrastructure consolidations. Align on scope, dependencies, and timelines
• provide crisp updates to leadership
• ensure customer communication and minimal downtime
• Develop and Mentor a Team focused on meeting/exceeding expectations (People Leadership Proficiency)
• Recruit, coach, and grow engineers and technicians. Set clear expectations, establish operational guardrails, and build a team emphasizing ownership, collaboration, and continuous improvement
• Define and Enforce Standards & Documentation (Advanced Proficiency)
• Create and maintain deployment SOPs, runbooks, provisioning workflows, and acceptance criteria. Ensure all Lab builds adhere to Meta-wide best practices in design, security, and reliability
• Forecast Lab network capacity needs based on upcoming testbed requirements, platform changes, and growth signals. Partner with planning teams to ensure sufficient fiber, IP space, hardware, and rack resources
• Drive Capacity Planning and Network Readiness (Intermediate to Advanced Proficiency)

• 8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks
• 3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure
• Experience delivering end-to-end network deployments, including reading/interpreting engineering design packages (EDPs), managing BOMs, overseeing rack/stack/cabling, and validating fiber and structured cabling work
• Demonstrated experience with network troubleshooting and operations, including Layer 1-3 fundamentals (fiber troubleshooting, optics/transceivers, routing/switching, and common protocol stacks)
• Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs/SLIs, and holding vendors accountable for quality and timelines
• Experience leading cross-functional programs, such as migrations, network upgrades, capacity augments, deployments, or infrastructure redesign projects
• Bachelor's degree in a technical field or equivalent practical experience
• Relevant industry certification, such as CCNP or JNCIP, or equivalent demonstrated proficiency through hands-on experience

• 10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments
• 5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes
• Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)
• Experience working with fiber design and validation, including OTDR/OLTS testing, fiber delivery workflows, and field/vendor coordination
• Experience driving large-scale deployments, topology changes, or multi-phase buildouts
• Relevant certifications (CCNP, JNCIP, AWS Advanced Networking, FOA/CFOT, or similar) demonstrating advanced knowledge of networking or optical systems
• Experience operating in a large-scale, global environment with complex XFN dependencies (e.g., hardware engineering, production engineering, SiteOps, and field service/vendor performance management)