Group Manager, Technical Program Management

The Meta TPM community is pioneering technologies that bring people closer together, and our organization helps Meta do this at global scale. As a Group Manager of Technical Program Management, you will drive the next generation of customer support experiences, leveraging cutting-edge AI technologies to deliver scalable, efficient, and delightful solutions for billions of users worldwide. You and your team will be responsible for breaking complex initiatives down into prioritized and tangible programs, ensuring consistent flow of information and investment to key stakeholders, identifying and managing dependencies across the organization, and finding long-term solutions to achieve high quality results for the initiatives. You will be responsible for driving and helping to scale product usage, seek to understand team dynamics, product ecosystem, and technical landscape while keeping the focus and accountability on delivery to ensure teams are making progress towards goals. You will be leading teams to drive strategy and execution in our AI Solutions and Customer Support product areas such as Agentic Solutions, Advertiser Support, AI Platforms, Reliability, Capacity & Efficiency as well as product platform areas that have specialized technical expertise, such as machine learning, APIs, and scaled infrastructure. We are looking for experienced technical leaders who can lead teams in complex, multi-platform development efforts at consumer scale while maintaining clarity of product direction and organizational awareness.

• Team Leadership & Development: Lead, mentor, and grow a team of TPMs, fostering an environment of innovation, collaboration, and operational rigor
• Program Strategy & Execution: Define and drive the execution of complex, cross-functional programs that enhance customer support through AI-driven solutions, automation, and platform improvements
• Stakeholder Management: Partner closely with Engineering, Product, Data Science, Operations, and other cross-functional teams to align on strategy, priorities, and deliverables
• AI Solutions Delivery: Lead the end-to-end lifecycle of AI initiatives, from ideation and requirements gathering to launch and post-launch optimization, ensuring measurable impact on customer experience and operational efficiency
• Process Optimization: Identify and implement best practices, frameworks, and tools to streamline program delivery, risk management, and communication across the organization

• B.S. in Computer Science or a related technical discipline, or equivalent experience
• 12+ years of software industry experience, including systems engineering, hardware engineering, AI research, or technical product/program management experience
• 7+ years of people management experience leading teams to deliver technical programs or products from inception to delivery
• Experience communicating and representing work to Executive Leadership and framing discussions to gain valuable feedback and experience working with technical management teams to develop systems, solutions, and products
• Analytical and problem-solving experience with large-scale systems
• Experience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to drive product impact

• Experience with organizational design and building teams for scale
• Experience with using AI, ML, and Generative AI to build solutions
• Experience building agentic customer support products and systems
• Experience in scaling large platform and system growth