Executive Support Engineer

As an Executive Support Engineer at Meta, you will play a critical role in providing technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.

Executive Support Engineer Responsibilities:

• Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience
• Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues
• Engage with partners across the industry to enhance the user experience of third-party applications for Meta's executive population
• Drive the strategy and lead the creation and maintenance of various types of documentation related to executive support operations
• Lead strategic tooling and automation initiatives that significantly benefit Meta's customers and the Enterprise Engineering organization
• Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams
• Train and mentor fellow team members across Enterprise Solutions (ES), to enhance their skills and knowledge, encourage continuous improvement, and help them reach their full potential
• Travel globally up to 25% of the year to support various executive events and residences
• Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends
• Influence strategy and implementation of best practices within and outside of your immediate team

• Bachelor's Degree or an equivalent of 9+ years of IT support experience
• Direct experience supporting executives
• Demonstrated experience in defining and executing technical roadmaps or strategies
• Proven track record of leading and successfully delivering large-scale, complex technical projects with significant organizational impact
• Expert-level knowledge of enterprise IT architecture, network infrastructure, security principles, and cloud environments
• Ability to drive innovation and lead the adoption of cutting-edge technologies within a large organization
• Exceptional leadership skills, including the ability to mentor, guide, and influence technical professionals
• Business acumen and understanding of executive-level needs and priorities
• History of identifying systemic issues to determine root cause in the context of complex support cases
• Demonstrated interpersonal skills
• Experience influencing senior leadership and cross-functional stakeholders on complex technical decisions
• Experience assessing and mitigating security threats
• Knowledge of security protocols and best practices, such as encryption, firewalls, and access controls

• Proficiency in coding languages such as PowerShell and scripting
• Demonstrated project management skills, ability to create and manage project plans, timelines, and budgets
• Demonstrated experience in Video Conferencing technologies
• Expertise in crisis management while effectively collaborating with multiple teams
• Proficient administration of various SaaS applications
• Prior experience with VR/AR/MR hardware, preferably Meta's product suite
• Experience with Vendor Services and Vendor Management
• Experience monitoring and maintaining Service Level KPIs