Developer Support Solutions Engineer
Yesterday• Austin, TX
As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.
Developer Support Solutions Engineer Responsibilities:
- Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
- Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
- Document, refine, and enhance developer support processes and workflows
- proactively plan improvements and drive operational success
- Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
- Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
- Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community
- Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
- Educate and mentor team members on best practices for integrating Meta's AI solutions, including onboarding, documentation, and hands-on developer support
- Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission
- Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support
- Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team
- Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise
- BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
- 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
- 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience
- Technical understanding of the general development process of shipping code, testing and releasing to production
- Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications
- Effective communication, organizational, and time management skills
- Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities
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- 5+ years of experience in developer support, software engineering, or related technical roles
- Experience working with AI/ML technologies, agentic tools, or automation platforms
- Prior experience developing internal tooling or support automation solutions
- Advanced proficiency in multiple programming languages and frameworks
- Experience supporting internal enterprise products or platforms at scale
- Demonstrated leadership in mentoring, educating, or upskilling engineering teams
- Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements
- Familiarity with Meta's internal support processes, tools, and developer ecosystem
- Experience influencing product roadmaps through actionable feedback and data-driven insights
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$98,000/year to $142,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Client-provided location(s): Austin, TX
Job ID: a1KDp00000CZKviMAH_1001
Employment Type: OTHER
Posted: 2026-01-28T19:29:34
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
Company Videos
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