Client Solutions Manager, e-Commerce Marketplaces

The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a experience with and an in-depth understanding of advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires practical experience in sales, analytical skills, a focus on client service, and the capacity to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in Singapore.

• In partnership with Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with cross functional partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
• Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Meta solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
• Operation Rigor and Project Management
• Manage complex external and internal work streams, and optimize clients' advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, and so on)
• Build and manage relationships with both C-suite and front-line stakeholders in clients and agencies across media, creative, tech enabler industries, etc
• Collaborate very closely with a wide-ranging group of internal cross functional teams and cross region counterparts

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 6+ years' experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
• Effective and creative problem solving and decision-making skills
• Experience working effectively with cross functional partners and all levels of management (internally and externally)
• Demonstrate capability to manage multiple projects while maintaining strict attention to details
• Demonstrate capability to communicate, collaborate and work effectively on a team
• Demonstrate capability to build ongoing relationships with external clients and taking it to the next level
• Advanced Excel skills and experience with data analysis
• Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM, measurement fundamentals) and the eCommerce ecosystem a plus