Platform Engineer - ITSM

Job Description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

Help keep the platforms behind a global digital supply chain stable, secure, and high-performing. As a Platform Engineer I - ITSM, you'll support availability, reliability, and operational excellence across cloud and on-prem environments-learning from experienced engineers while making a real impact from day one.

This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

• Support configuration, administration, and day-to-day operations of ITSM platforms (management, integration, core modules, add-ons, cloud/infrastructure).
• Monitor health, performance, and capacity; triage alerts and escalate appropriately.
• Execute ITSM workflows with precision: incident response, change management, service health reporting, and operational support processes.
• Perform routine maintenance (patching, updates, log review, validation checks).
• Assist with access requests, role provisioning, and security configuration aligned to governance controls.
• Maintain documentation (runbooks, KB articles, troubleshooting guides) and contribute to continuous improvement/automation.

• Bachelor's degree in a related field or equivalent practical experience.
• Familiarity with platform administration/system operations, cloud/infrastructure concepts, and troubleshooting fundamentals.
• Strong attention to detail, clear communication, and the ability to follow documented procedures and escalate effectively.
  Preferred: experience with Atlassian/Jira Suite (JSM/JSW/DEV-SEC-OPS); exposure to Azure/AWS; scripting (PowerShell/Python/Bash); CI/CD, automation, containers; ticketing systems & operational support workflows.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

• Build hands-on platform engineering skills with strong mentorship and real production impact.
• Work in a structured engineering environment focused on reliability, security, and continuous improvement.
• Grow your career at the intersection of modern platforms and ITSM-driven operations.

• Teamwork oriented
• Organized
• Problem solver
• Detailed