Central Fill Mail Team Lead

Key Responsibilities: 

• Maintain production workflow of mail, HD, & specialty in accordance with daily goals 

• Act as primary point contact for Wegmans Mail Support Center & Specialty Managed Care Team 

• Facilitate the daily mail/HD/specialty team operations, ensuring daily mail/specialty work is accomplished. 

• Operate as the point of contact for customer’s issues concerning the mail/HD/specialty business. 

• Assist with general support of pharmacy operations when necessary  

• Adherence or compliance of policies and procedures/ SOPs  

• Develop new SOPs 

• Communicate with peers and supervisors about operational concerns and assist in resolving these concerns  

• Planning and organizing work assignments for employees  

• Perform Central Fill operations when necessary, such as order filling, replenishment, receiving, put-away, reclamation processing, cycle count process, dispensing, sorting, shipping and returns processing  

• Lead smaller work teams to drive continuous improvement 

• Assure employees adhere to Site Security, Safety Guidelines and Standard Operating Procedures  

• Communicate consistently regarding operational success and issues with managers and employees  

• Provide performance feedback to supervisors about employee performance maintaining that information is confidential at all times.  

Retrieve supplies needed to carry out work assignments  

• Provide training to peers as needed  

• Assist in comment form research and communication for mail and logistics related concerns 

• Adhere to and promote the company’s Shared Principles (I2CARE & ILEAD)  

• Maintain effective communication across all functional lines.  

• Provide peer support and mentoring to fellow employees, identify training opportunities as needed. 

• Maintain confidentiality when necessary 

• Partner with mail and inventory teams to bring in product to support mail order scripts and assist in coordinating responses to Wegmans on tracker/backorder items as needed. 

• Act as back-up for Mail Team Lead & support production when necessary. 

• Ability to perform item loads, item creation, and PO placement in SAP. Assist with yearly RFP item loads if necessary. 

• Ability to utilize McKesson Connect for item research 

• Assist in comment form research and communication for mail related concerns. 

• Ability to slot items in the facility and adjust pack size setup of items when necessary 

• Any other assigned duties 

Minimum Job Qualifications: 

Must have a thorough knowledge of McKesson Central Fill processes, procedures, products, programs, services, and mail processes.  Possess excellent verbal, written, and interpersonal skills. Good PC skills required. 

Education/Training – High School Degree or equivalent 

Preferred Specialized Knowledge/Skills –  

• Microsoft Office Applications 

• Enthusiastic and Positive Attitude 

• Attention to detail 

• Must have the ability to analyze a problem and develop a course of action 

• Prior training experience preferred 

• Proficient with the GlobalShip shipping application 

• Proficient with all logistic value chains (i.e., FedEx, UPS, Convergence, UPSMI & USPS) 

• Excellent computer skills – able to navigate to download reports from carriers. 

• Must have great customer service skills 

Working Conditions: 

Environment (Office, warehouse, etc.) – Will work in all areas of the business; office and production areas which are temperature controlled.   

Physical Requirements (Lifting, standing, etc.) – 

• Able to perform order filling requirements if emergency exists. 

• Able to stay on feet for long period of time, majority of work shift. 

This description is general in nature and is not intended to be an exhaustive list of all responsibilities.  Other duties may be assigned as needed to meet company goals.