Manager IT
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
About the Role
The Salesforce Tech Ops Architect is part of Mattel’s Global Technology Organization (GTO) and serves as the senior technical authority for operational stability, production readiness, and long-term support of the Salesforce Consumer Goods (CG) Cloud platform. This role is embedded in an active, ongoing Salesforce CG Cloud program and works closely with the project delivery team while designing, establishing, and leading the Salesforce Technology Operations (Tech Ops) function.
Key Responsibilities
• Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness.
• Partner with the delivery team during implementation to ensure solutions are supportable and scalable.
• Define production readiness standards, support models, escalation paths, and SLAs.
• Act as the highest-level escalation point for complex production incidents.
• Lead incident triage, root cause analysis, and preventive remediation.
• Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures.
• Lead and mentor Tech Ops engineers and analysts.
• Oversee release readiness, deployment validation, and post-release stabilization.
• Support integrations and validate end-to-end data flows.
• Provide operational reporting and risk updates to leadership.
Qualifications
Required Qualifications
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 7+ years of Salesforce experience across architecture or operations roles.
• Experience supporting large-scale Salesforce implementations through go-live.
• Strong understanding of Salesforce data models, security, and integrations.
• Experience with incident management, RCA, and release governance.
• Strong communication and leadership skills.
Preferred Qualifications
• Salesforce certifications (Administrator, Sales Cloud, Consumer Goods Cloud).
• Experience with MuleSoft or integration tooling.
• Experience building or leading Tech Ops teams.
• Familiarity with SOX and compliance requirements.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
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Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
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