Associate Customer Fulfilment Manager

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

Mattel’s Global Supply Chain Organization is a competitive advantage for Mattel.  Mattel’s Supply Chain is ever evolving to support the amazing portfolio of Mattel products and is never boring!  Sitting within the EMEA Supply Chain team that is responsible for all elements of planning and customer fulfilment.

Job Description

The Opportunity

Reporting to the Senior Manager, Supply Chain Pan-Europe, Customer Fulfillment Associate Manager will be responsible for maintaining customer relationships for a specified group of customers, serving as the first escalation point for service issues, and running analytics for day-to-day operations. 

What Your Impact Will Be:

As such, this role is responsible for:

• Training, coaching, developing and engaging a team of Customer Fulfillment and Inventory Analysts in customer policies, tools and methods
• Building strategic customer relationships for a specified group of customers – especially when local language and cultural awareness are of key importance
• Drives S&OE process and escalation Sales, Logistics, Finance and Supply.  Ensures that proactive steps are taken to optimize orders and course correct future availability.
• Monitors inventory flow relative to orders and demand for relevant sub-region including oversight of the Inventory Analyst.
• Liaises with Order Management team lead/manager to ensure alignment of process and service level agreements. Closely monitoring metrics and liaising with the central Order Management team
• Coordinating with internal business partners to improve service while balancing cost
• Ensures compliance for customer data and order fulfillment including regulatory data maintenance and non-benefit claims.
• Initiates and implements continuous improvement with specific collaboration initiatives and interaction with customers.  Actively contributes to Community of Practice implementation and analysis.

Qualifications

What We’re Looking For:

• 5-7 years in Customer Fulfillment, delivering product to retailers.   Ideally that experience should include time spent as a Team Lead with strong inventory management background
• Ability to influence and collaborate with internal and external stakeholders with excellent communication skills
• Experience of solving customers problems with tangible results
• Great organization skills and time management
• Experience of managing KPI’s & route cause analysis & initiating & driving accompanying improvement initiatives 
• Fluent English both written and verbal
• Ability to travel to customers and regional meetings as required

Additional Information

What It’s Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

Client-provided location(s): Windsor, U.K.

Job ID: f4bccbd1-f637-4f8d-9921-8fbd04e29ea5

Employment Type: OTHER

Posted: 2025-11-10T08:43:24