Technology Account Manager Country Switches

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technology Account Manager Country Switches

Technology Account Manager Country Switches Overview

As a Technology Account Manager, you will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. You will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard's products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, you will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution.

Additionally, and hen required, you will engage in both pre- and post-sales activities, offering consultative expertise to internal teams, identifying revenue-generating opportunities, and delivering innovative solutions tailored to complex customer needs.

Key Responsibilities:

1.Client Relationship Management
oDevelop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.
oServe as a trusted advisor, addressing inquiries, concerns, and escalations.
oEnsure customer needs are met with innovative and tailored solutions.
2.Technical & Business Expertise
oLeverage deep knowledge of the Mastercard solutions to provide consultative support and insights.
oTranslate complex technical concepts into business-relevant solutions.
oStay updated on industry trends, emerging technologies, and regulatory changes.
3.Sales & Revenue Growth Support
oPartner with account teams to identify revenue-generating opportunities.
oAssist in pre- and post-sales activities, contributing technical expertise to proposals.
oDevelop strategies to expand product adoption and maximize business value for customers.
4.Project Oversight & Issue Resolution
oMonitor ongoing projects, ensuring alignment with customer expectations.
oIdentify bottlenecks and proactively implement solutions with internal teams.
oCoordinate with cross-functional teams for timely delivery of products and services.
5.Strategic Initiative Leadership
oIdentify opportunities for process improvements and customer experience enhancements.
oDrive initiatives to streamline operations, optimize performance, and increase efficiency.
oAdvocate for customer needs internally, influencing product and service enhancements.
6.Cross-Functional Collaboration
oWork closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.
oFacilitate knowledge-sharing and best practices across teams.
oRepresent customer feedback in internal discussions, ensuring alignment with business strategies.
7.Performance Monitoring & Reporting
oTrack and analyze key performance indicators (KPIs) to measure account success.
oPrepare and extract regular reports on performance, project status, and market trends.
oPresent insights and recommendations to leadership for strategic decision-making.
8.Training & Knowledge Transfer
oPromote and support training activities related to Mastercard products, mandates, and industry best practices.
oConduct review forums to keep customers updated on new technologies and compliance requirements.
oSupport the development and delivery of tailored training sessions.

All About You

We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess:
Minimum Qualifications & Experience:

• Education:
oBachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Industry Experience:
oMid-career with a of proven experience in the payments industry, financial technology, or banking.
oStrong understanding of market dynamics, regulatory requirements, and emerging trends.
oExperience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.
• Technical & Problem-Solving Skills:
oStrong analytical and conceptual thinking abilities.
oAbility to translate technical concepts into business value.
oProblem-solving mindset to address complex customer challenges.
• Customer-Centric Mindset:
oCommitment to delivering high-quality solutions.
oStrong focus on customer needs, satisfaction, and long-term success.
oExperience in managing customer expectations, resolving escalations, and ensuring seamless service delivery.
• Communication & Collaboration:
oExcellent interpersonal, verbal, and written communication skills.
oAbility to influence and build strong relationships across various levels of an organization.
oExperience working cross-functionally with internal teams, banking partners, and third-party providers.
o
If you are passionate about driving customer and market success, leveraging your technical expertise, and fostering strategic relationships, we would love to hear from you!

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.