Senior Specialist, Product Management - Identity Attribute Verification
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management - Identity Attribute Verification
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Role
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Identity Attribute Verification team drives the development and management of products, programs, and services focused on deterministic attribute verification. The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements. Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.
The Senior Specialist - Identity Attribute Verification will drive the Address Verification Service (AVS) and Card Validation Code 2 (CVC2) services' respective market growth and modernization. This role requires a deep understanding of KPI measurement and data visualization, empowering data-driven decision making via the buildout of product metrics dashboards. The Senior Specialist will define the requirements for new feature development to grow and enhance a leading Mastercard payment verification service. This role will partner closely with internal stakeholders such as regional leads, while also relying on voice of customer to develop the roadmap and key functionality that drives the bottom line.
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In this position, you will:
• Work to enhance and evangelize Mastercard's Address Verification Service and Card Validation Code 2 service to improve identity verification capabilities across ecommerce flows and for select in-person use cases
• Develop KPI dashboards and data visualizations that track product usage and areas of optimization
• Use data-driven insights to define, prioritize, and deliver features that enhance these services and the customer value proposition
• Develop requirements for and partner with internal stakeholders (analysts, tech leads) to deliver key features modernizing and enhancing the Card Validation Code 2 service
• Track AVS utilization across all regions and support regional revenue opportunities
• Develop and maintain product usage reporting, KPIs, and business results
• Support customer inquiries with a sense of urgency
• Optimize business growth by identifying key Merchant, Acquirer, and Issuer optimization opportunities
• Partner with internal stakeholders to achieve regional goals while supporting external discussions with customers and ecosystem participants
• Must be able to work with global teams based in New York and St. Louis, Missouri, as well as having flexibility to work with regional stakeholders and customers in other time zones (as needed)
All About You:
• The ideal candidate will have previous experience in product, technology, and/or data science fields, with strong data analysis and communication skills.
• Strong data analysis, strategic thinking, problem solving and data visualization skills
• Analytical mindset with the ability to interpret and act on data
• Experience parsing and visualizing data for an in-market service
• Display exceptional analytical and problem-solving skills
• Excellent communication, both written and verbal
• Comfort with and an ability to adapt in a rapidly changing environment
• Knowledge of authorization, authentication or fraud prevention is a plus
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges
Vancouver, Canada: $89,000 - $142,000 CAD
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Some Meals Provided
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
- 401(K)
- Company Equity
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Shadowing Opportunities
Diversity and Inclusion
- Employee Resource Groups (ERG)