Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
We are seeking a highly skilled and motivated Senior Specialist to join our team and support Mastercard's strategy related to alternative payment methods (APM) in Latin America. The ideal candidate will have a strong background in managing multiple projects and collaborating with global and local stakeholders to identify and mitigate risks and opportunities.

Key Responsibilities:
• Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends
• Define product usage metrics and work with development teams to monitor
• Deepen understanding of customers' needs, motivations, and pain points
• Build strong working relationships with a diverse group of internal and external stakeholders
• Identify issues, risks, and dependencies to track product development
• Own and manage product documentation that expands knowledge beyond product team
• Intake Process Management: Design, develop, and maintain the intake process to capture new opportunities for partnerships or identify threats that require attention.
• Risk and Opportunity Monitoring: Partner with global and local teams to track and monitor the risks and opportunities within the Latin America and Caribbean (LAC) region and incorporate them into the APMs strategy.
• Project Management: Act as project manager for multiple projects and workstreams with APMs happening in parallel across the region.
• Impact Analysis and Documentation: Capture the impact in value of the projects and construct documentation for directional decision-making to the Steering Committees.
• Progress Reporting: Report on the progress of the initiatives to Senior Management.

All About You:
• Proven experience in managing projects related to alternative payment methods.
• Tech-savvy and disruptive thinker
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work effectively with global and local teams.
• Experience in risk and opportunity monitoring and management.
• Ability to manage multiple projects and workstreams simultaneously.

Preferred Qualifications:
• Experience in the financial services or payments industry.
• Knowledge of the Latin America and Caribbean (LAC) market.
• Proficiency in Spanish and/or Portuguese.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.