Senior Specialist, Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Operations

Overview

The Senior Specialist, Legal Operations, plays a critical role in driving operational excellence across the Law Department. This role focuses on driving and executing change management efforts, managing internal communications, supporting training initiatives, and ensuring effective tracking and optimization of legal technologies. The ideal candidate will be a proactive collaborator with a strong execution mindset, capable of navigating complexity and delivering scalable solutions that enhance efficiency and user experience.

Role

• Change Management & Project Execution

o Lead change management activities across Legal Operations initiatives, ensuring stakeholder alignment and adoption.

o Support project management efforts by coordinating timelines, managing stakeholder expectations, and ensuring timely delivery of milestones.

o Monitor project performance and success metrics to ensure continuous improvement and accountability.

• Communication & Engagement

o Develop and manage internal communication strategies and channels for Legal Operations, ensuring consistent and transparent messaging across the Law Department.

o Create and distribute communications that support project rollouts, training programs, and technology updates.

• Training & Enablement

o Collaborate with People & Capabilities and Law Department stakeholders to design and execute onboarding and ongoing training programs.

o Support the development of a comprehensive training curriculum tailored to legal technologies and operational tools.

o Track training participation and effectiveness, and recommend enhancements based on feedback and performance data.

• Technology Usage & License Management

o Partner with Technology and external vendors to manage legal tech licenses and subscriptions.

o Maintain accurate records of license activation, usage, and renewal schedules.

o Analyze usage data to identify optimization opportunities and ensure cost-effective license management.

All About You

• Strong ability for drive change and adoption across different teams.
• Project management skills with attention to detail and a results-oriented mindset.
• Good written and verbal communication skills, with the ability to engage diverse audiences.
• Knowledge in developing and delivering training programs, including onboarding and continuous learning.
• Passion for problem-solving and process improvement.
• Customer-centric mindset with a focus on enhancing the user experience.
• Operations Background
• Data Driven

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.