Senior BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior BizOps Engineer

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mastercard looking for a BizOps SRE who would be responsible for supporting, deploying, configuring and maintaining Hadoop applications, jobs and BI reports.

Essential Duties and Responsibilities include the following:

Keeping a track of all the running Hadoop jobs and their impact to the cluster.
Troubleshoot and fix the failure of Hadoop ETL jobs
Work with Development team in case of critical incidents
Resolve the service ticket raised by the customer and maintain the good SLA
Good knowledge in debugging MapReduce/Spark/impala jobs and good understanding of Logs
Fix and troubleshoot reporting issues raised by the customers
Analyse SQL queries generated by the reports for erroneous results.
Work closely with service operation team for any incidents
Testing and evaluating the Hadoop systems, performing regular maintenance tasks
Understanding the problems of the client and handling all escalated cases promptly
Should know shell scripting and Good hands on experience in Linux/Unix environment.

Skills:

Excellent knowledge of UNIX/LINUX OS
Knowledge of cluster monitoring tools like Cloudera Manager

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.