Senior Analyst, Marketing

• Oversee complex data uploads across multiple systems, ensuring compliance with formatting and validation requirements.
• Triage incoming tickets, assign them to the appropriate team members, and maintain communication with requestors to ensure clarity and completeness.
• Maintain and deliver service level agreements (SLAs), including first response and task validation.
• Collaborate with cross-functional teams to ensure seamless execution and high-quality outputs.
• Monitor and report on operational metrics, identifying areas for improvement and efficiency.

All About You
The ideal candidate for this position should:
• Demonstrate advanced proficiency in Excel for data manipulation, validation, and reporting.
• Have working knowledge of platforms such as Monday.com, Salesforce, and Marketo.
• Possess strong project management skills with the ability to prioritize tasks and manage timelines.
• Be comfortable navigating multiple systems and resolving technical challenges.
• Exhibit excellent communication and interpersonal skills, with a customer service mindset.
• Show attention to detail and a commitment to quality assurance.
• Be adaptable to time zone differences and capable of managing workload effectively.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Bogota, Colombia

Job ID: Mastercard-22331_R-258600

Employment Type: OTHER

Posted: 2025-09-11T19:20:30