Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Business Process Improvement-1
Senior Analyst, Advisors & Consulting Services Insights & Enablement
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.
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The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.
Role
• Assess business processes, digital journeys and user experience in core systems for key A&CS personas
• Identify improvement opportunities, design and manage business transformational initiatives
• Liaise with Technical teams driving systems' development and enhancement to ensure optimal user experience and business continuity
• Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives
All about you
Essential skills and experience:
• Digital Transformation - Experience in designing digital journeys and rolling them in broader organizations
• Project Management - Some project management experience, and ability to oversee multiple priorities simultaneously
• Analytical mind - Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
• Partnership - Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
• Business acumen - Good understanding of the Client Services business drivers
• Agility - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Others:
• Good knowledge of A&CS and other Services teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.