Quality Assurance Manager
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Quality Assurance Manager
Role Overview:
We are seeking a strategic and detail-oriented Quality Assurance Manager for Mastercard Business Intelligence platform, who will be responsible for defining, implementing, and overseeing the quality assurance strategy for the platform. This role ensures that processes, functionalities, and content meet the highest quality standards, delivering a consistent and seamless user experience. The QA Manager will collaborate closely with Product, Technology, and UX teams to identify issues, improve workflows, and establish best practices.
Key Responsibilities:
• Develop and lead the quality assurance strategy for the platform
• Define and monitor quality standards, metrics, and KPIs to ensure platform reliability and usability
• Design and implement test plans, aligned with product requirements and release schedules
Want more jobs like this?
Get jobs in Gurgaon, India delivered to your inbox every week.
• Design and document test cases, ensuring comprehensive test coverage across regression, integration, performance, and user acceptance testing, covering E2E user journeys and all key platform features and integrations
• Prioritize test cases based on risk, business impact, and release timelines
• Ensure reusability and maintainability of test scripts for future releases
• Manage end-to-end testing activities, execute test cases and document results
• Monitor test progress, bugs, and resolution rates, ensuring timely closure of issues, working closely with Tech team
• Provide transparent reporting on test execution status, quality risks, and release readiness
• Drive continuous improvement by analyzing trends in defects and test outcomes
• Collaborate with cross-functional teams (Product, Tech, UX, Content) to identify defects, root causes, and implement corrective actions
• Engage stakeholders during UAT to align expectations on release quality
• Ensure documentation of QA procedures, guidelines, and test cases
• Drive continuous improvements in testing tools, automation, and methodologies
Qualifications:
• Bachelor's degree in Engineering (preferred), or a related field
• Proven experience in QA roles (5+ years), preferably within digital platforms
• Strong knowledge of QA methodologies, tools, and processes
• Hands-on experience with test automation frameworks and defect tracking tools
• Excellent problem-solving, analytical, and organizational skills
• Strong communication and stakeholder management skills
• Familiarity with UX principles, content validation, and cross-browser testing
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Some Meals Provided
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
- 401(K)
- Company Equity
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Shadowing Opportunities
Diversity and Inclusion
- Employee Resource Groups (ERG)