Operations Billing Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Operations Billing Analyst

The Billing Analyst supports manual billing operations across the Identity business, ensuring accuracy and responsiveness in both internal and external billing communications. This role also drives process improvements and reporting automation to reduce manual interventions and enhance operational efficiency.

Role
Manage manual billing processes across the Identity business, including corrections and adjustments.

Provide billing support to internal stakeholders to resolve account and invoice issues, including contract review and billing summaries as necessary

Support reconciliation of billing data across systems to ensure consistency and compliance.

Identify opportunities to reduce manual work using Identity's suite of tools, and document ongoing process improvements

All About You
You're detail-oriented and thrive in environments where accuracy is critical.

You enjoy solving problems and improving processes to make work more efficient.

You communicate clearly and professionally with both internal teams and external customers.

You're comfortable working with data and backend systems, and you're eager to learn new tools.

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.