Manager, Product Management-Technical

Role

In this role, you will:

Set direction for how Mastercard will deliver AI tooling & capabilities to our employee base, for both internal uses and commercial products

Lead discovery and day-to-day conceptualization of the 1 -2 year strategic roadmap, focused on solving business and customer needs

Partner closely with Engineering and other technical partners to develop and execute a roadmap

Use process engineering to dissect internal processes, identify how to improve them through use of AI, and identify the minimum viable solution to drive impact

Identify potential short- and medium-term risks to AI modernization and lead efforts to address them

Represent AI Operations strategic position when working across functional areas, building relationships across teams to drive organizational goals, and influence direction across the enterprise

Establish quantifiable KPIs for each solution and develop processes to measure them recurringly

Drive adoption of existing AI platforms and gather feedback to inform broader strategy

Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to leadership

All About You

The ideal candidate for this position should have:

Excellent project management skills and experience leading product development cross-functional projects and teams

Experience with associated technologies to partner effectively with other PM-Ts, TPMs, SDEs

Proficiency in developing a project plan or product roadmap, and experience in developing and prioritizing a product backlog

Skills in process improvement, focused on accelerating delivery, driving innovation, lowering costs, and improving quality

Background in technology, AI, or related areas

An ability to recognize discordant views and take part in constructive dialog to resolve them

Clear and concise verbal and written communication

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.