Manager, Product Management - Technical Writer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Technical Writer

Why Join the MACS Team
At Mastercard, our Checkout Services (MACS) team is transforming the way the world pays - delivering seamless, secure, and simplified digital checkout solutions across platforms. Our vision is to modernize payment experiences by enabling key capabilities like:
• Tokenization of cards to enhance security
• Biometric authentication using payment passkeys
• Streamlined guest checkout with Click to Pay auto-enablement
We're building the future of online payments, and documentation is a core part of that journey. As a Senior Technical Writer, you won't just document features - you'll guide our customers through the ecosystem of payment innovation. This is your opportunity to shape how developers, partners, and businesses experience and adopt Mastercard's APIs and platform services.

What You'll Do
• Develop high-quality technical content - including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas.
• Own end-to-end content lifecycle - from creation and updates to governance - ensuring all materials are accurate, discoverable, and aligned with evolving product functionality.
• Lead onboarding content strategy - build a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally.
• Become a trusted subject-matter expert - develop deep familiarity with MACS products and services, and serve as a reliable resource for both internal and external stakeholders.
• Support cross-functional documentation needs - collaborate with Product, Engineering, Marketing, Sales Engineering, Implementation, and Support to identify content gaps and deliver meaningful materials.
• Shape documentation processes - establish scalable workflows, version control practices, and governance standards for consistency and speed.
• Support product innovation - work alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences.
• Drive continuous improvement - proactively audit, update, and improve content based on user feedback, data insights, and changing customer needs.
• Champion documentation as strategy - help shape the long-term vision for content as a growth enabler, from tooling decisions to how we scale internal and external enablement.
• Stay user-obsessed - immerse yourself in the needs of our users through community interaction, user data analysis, and stakeholder collaboration to ensure documentation meets real-world expectations.

What You'll Bring
• 10+ years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products.
• Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences.
• Demonstrated experience developing product documentation and onboarding materials tailored to diverse personas - developers, solution architects, partners, and business users.
• Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field.
• Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems.
• Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes.
• Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities.

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.