Manager, Product Management - Digital Product Insights

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Digital Product Insights

Job Description:
We are seeking a strategic and analytically driven Manager of Product Management to lead our global Digital Product Insights function. This role is pivotal in shaping and executing data-informed strategies to enhance our digital product portfolio, ensuring alignment with business objectives and user needs.

Role:
• Own and evolve the data strategy supporting product improvement across digital products, including wallets, tokenisation services, and enablement platforms.
• Collaborate closely with product managers to understand product value propositions and usage models, connecting this with data and translating insights into actionable product enhancements.
• Work cross-functionally with Legal, Finance, Economics, and Implementation teams to ensure data-driven proposals are compliant, financially sound, and operationally executable.
• Lead data-driven decision-making by strengthening our analytics capabilities-developing models, monitoring key drivers, and generating insights to support internal stakeholders.
• Establish and maintain product performance dashboards to track adoption, usage patterns, and feature effectiveness across digital products.
• Leverage customer feedback data to identify friction points and opportunities for product optimisation.
• Leverage user behaviour data and feedback loops to identify friction points and opportunities for product optimisation.
• Develop predictive models and machine learning solutions that support product innovation.
• Drive continuous improvement in product governance, prioritisation, documentation, and transparency.

All About You:
• Proven experience in product management and data analytics - ideally within digital payments.
• Strong data analytical skills with proficiency in writing SQL queries and advanced excel skills, in data visualizations tools (e.g. PowerBI and Tableau)
• Excellent communication and stakeholder management skills, with the ability to influence across functions and geographies.
• Strategic thinker with a hands-on approach and a bias for action.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.