Manager Platform Engineering
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager Platform Engineering
Job Summary
CTC MCenetts File Transfer manager will be responsible for the configuration of File Transfers for MasterCard. This is a 2nd level /IT support position. Assist with the day-to-day support functions for File Transfers which includes frequent communication with Customers and Internal Support Teams. Support includes working with Vendor Products and MasterCard developed solutions. This role will be to manage the team along with supporting day-to-day activities. These including the ability to
Overview
• The purpose of the team is to support File Transfers with our customers
• To Support the Operations Command Center as a Level 2 support
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• To establish connectivity for File Transfers in support of our application teams
• Communicate with our customers on the requirements for setting up file transfers
• To ensure timeliness of delivery of the transfers and resolve any type of issues
• Are you Self-Motivated?
• Are you detail oriented?
• Do you have the ability to research difficult issues?
Role
• The role will be to manage the teams' day-to-day activities. This will include having the technical ability to talk to and configure customer configurations.
• Perform all administrative tasks required to manage the team.
• Develop and maintain metrics related to team activities.
• Communication with various teams and the customers on the requirements to set up File Transfers. Coordinate all activities between parties.
• Coordinate the necessary Change Control request to support updates to the environment.
• Act as a 2nd level support of the Operations Command Center
• Lead projects utilizing strong technical knowledge and organizational skills.
• Subject Matter Expert for File transfer products.
All About You
• Knowledge of Secure File transfer protocols and data encoding.
• Working knowledge of Certificates in support of the transfers.
• Working knowledge of Connect:Direct. This is an IBM product.
• Knowledge of Sterling B2B Integrator.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Some Meals Provided
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
- 401(K)
- Company Equity
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Shadowing Opportunities
Diversity and Inclusion
- Employee Resource Groups (ERG)