Manager, Loyalty Platforms
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Loyalty Platforms
Overview
Mastercard Loyalty Solutions delivers a suite of products and services to financial institutions, merchants, and loyalty program operators, enabling them to create compelling propositions that drive profitability and competitive differentiation. This role sits within the Consumer Acquisition & Engagement team in Asia Pacific and focuses on managing Mastercard's loyalty platforms across the region.
The successful candidate will be responsible for shaping regional product strategy, influencing global product roadmaps to ensure regional relevance, and partnering with cross-functional teams to drive revenue growth and customer value. This role requires deep domain expertise in loyalty platforms, strong technical product thinking, and a proven ability to deliver complex, concurrent projects.
This position reports to the Regional Vice President and works closely with global and regional product teams, Sales, Solution Engineering, Product Delivery, and Support Services (Legal, Finance, Customer Services).
Key Responsibilities
Platform Strategy & Vision Alignment: Support the Director, Regional Rewards Products in developing and executing long-term strategy and go-to-market plans for rewards products in APAC. Translate global product strategy into actionable regional plans.
Technical Product Thinking: Demonstrate a strong understanding of APIs, SDKs, data pipelines, and system architecture to guide platform development and integration.
Stakeholder Management: Act as a bridge between global product teams and regional markets. Collaborate with engineering, design, data, and security teams to ensure alignment and responsiveness to market needs.
Backlog & Roadmap Ownership: Assist in prioritizing features, technical enablers, and infrastructure improvements. Balance short-term delivery with long-term scalability.
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Cross-Team Collaboration: Coordinate with internal teams across divisions, including Sales, Solution Engineering, and CA&E Commercialization, to define platform capabilities and market-facing bundles. Monitor opportunity pipelines and ensure customer success.
Metrics & Performance Monitoring: Define and track KPIs, including revenue, profitability, and pipeline metrics. Develop regional case studies and use data-driven insights to inform product decisions and continuous improvement. Maintain competitive intelligence and communicate market feedback to global teams.
All About You - Qualifications & Experience
• Deep knowledge of the payments and loyalty industries, including loyalty economics and ecosystem dynamics.
• Proven experience in product management or product marketing, with strong business acumen and strategic thinking.
• Demonstrated ability to translate strategy into product launches and implementation plans across diverse markets.
• Strong interpersonal and leadership skills; collaborative, diplomatic, and flexible.
• Experience leading cross-functional teams and managing multiple complex projects under tight timelines.
• Excellent communication skills, with the ability to influence and present to senior stakeholders across technical and business domains.
• Self-starter with a high level of energy, creativity, and resilience. Comfortable working independently in ambiguous environments.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Some Meals Provided
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
- 401(K)
- Company Equity
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Shadowing Opportunities
Diversity and Inclusion
- Employee Resource Groups (ERG)