Manager, Information Security Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Information Security Operations

Overview:
Access Services is responsible for providing end to end services to support internal employees to retrieve access to Mastercard systems and applications, including physical security access.
Access Services is part of Corporate Security and is focused on operational support within the Identity Access Management space, enhancing existing identity access operations through automation, and execute on strategy of access being an enabler for the business' needs.
The manager is a member of the Agile Team responsible for defining challenges and prioritizing work to streamline the execution of program priorities. The Manager has a significant role in quality control, supporting our internal customers. The Manager role has significant relationships and responsibilities outside the local team, including working with the Program Management Team, the Controls Team, Product Teams, Engineering, BizOps and Customers.

Do you want to be part of a collaborative environment?
Do you have experience working with teams and individuals to help maximize efficiencies?
Are you passionate about Agile, Lean, process improvement, and eliminating waste?
Are you customer centric?
Experience with various Identity Access Management tools, both on-prem and cloud-based?
Do you have outstanding leadership, organizational skills and communication skills?

About the Role:
• Meets with relevant stakeholders to discuss and elicit under-the-surface needs from a customer perspective and translate them into features, user stories and technical stories (when needed).
• Facilitates story creation in agile tools to facilitate team story backlog development.
• Researches new methodologies to improve security and business operations using AI, automation, while not compromising the quality of the work.
• Coaches junior level employees on Business Operations and security best practices

About You:

• Successful People Leader
• Experience leveraging agile tools to facilitate agile ceremonies.
• General interest and passion for agile and learning agile practices
• Relevant experience in requirements gathering, specifically user story creation, and relationship building with business clients .
• Comfortable telling a compelling user story using data.
• Strong writing and verbal communication skills

Preferred Skills:

• Successful track record in supporting IAM application(s)
• Intermediate strategic/thoughtful risk taking experience
• Intermediate Corporate Security skills, specifically to Identity Access Management is a plus
• Intermediate skills in SAFe (agile) transformation practices
- Strong experience in regulatory compliance (PCI, GLBA, SOC/SOX, PII etc.)
• Intermediate technical background (Windows, UNIX, Oracle, Postgres, Mainframe, Azure)
• Experience in dealing with difficult situations and making decisions with a sense of urgency

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.