Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead, Enterprise Operations
Overview:
As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.
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Role
• Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).
• Provide project support for major initiatives with an emphasis on Network operations.
• Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
• Create and update documentation to support the operations environment.
• Develop metrics to measure efficiencies within the environment.
• Interact effectively with partners, customers and stakeholders.
• Plan, coordinate and implement changes within the network infrastructure when needed.
• Produce root cause analysis documentation to support issues resolved by you.
• Assist in the management/monitoring of the incident ticket queue.
• Some on-call responsibility and occasional off hours work required.
All about you:
• Have a track record of leading technical solutions to given problems through cross team collaboration.
• Demonstrated knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.
• Strong Communication and documentation skills.
• Strong analytical/problem solving skills with troubleshooting experience in a pressured environment.
• Experience in operating under a global follow the sun model.
• Must be able to work individually and as part of a team.
• Flexible and Self motivated
• Willing and able to adapt to legacy and new technologies.
• Fluent in English.
• Deep understanding of BGP, IBGP, OSPF routing protocols
• WAN Communications (MPLS/GRE Tunneling)
• Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.
• Knowledge of cisco Fabric Path and VXLAN.
• Knowledge of Arista routers and switches.
• Firewalls, Checkpoint, Fortinet Fortigate, Palo Alto and Cisco ASA.
• Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).
• Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.
• Network Appliances, Tipping point, Netscout, Taps, Fireeye.
• Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.
• SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.
• Experience working with DDOS service providers [Akamai, Cloudflare, Vercara]
• Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others).
About you desired:
• Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.
• Experience in working with an operations command center or network operations center in support of Incident calls.
• Basic UNIX\Linux scripting skills.
• Use of a variety of network monitoring tools.
• Experience in working with file transfer protocols, Connect Direct & SFTP.
• Experience of Batch\job scheduling applications (TWS).
• Knowledge of tandem \ mainframe technology.
• Knowledge and experience of using Esxi based solutions
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.