Director, Product Management-Technical

Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

Acts as the voice of the business customer and accountable for the platform services

Role

PM-T role for Cross-Border Services manages various cross border services platforms, and their integration with FX/Treasury, Compliance, Settlement, Accounting, Billing and various network systems.

Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.

Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files, SWIFT) between all assets

Joint solution design with the Technology teams in charge of developing each of the Cross-Border Services assets

Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.

Produce all the artifacts needed by our internal customers in the larger Product community.

Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.

Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

Participate to Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations

All about you and what you need to bring -

Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role

Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly

Ability to use hard data and metrics to back up assumptions and develop business cases

Proven ability to lead in a matrix environment

Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision

Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model

Experience with XP, TDD and BDD in the software development processes

Proven track record of data driven decision making and applying continuous improvement methodologies across teams

Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems

12-15 years product development experience

Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus

Superior oral and written communication, problem solving, product documentation, and product development skills

Customer focus and analytical skills

Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external customers

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Pune, India

Job ID: Mastercard-22331_R-259496

Employment Type: OTHER

Posted: 2025-09-12T19:25:15