BDS Product Lead

Job Description:

This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following MARS Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process.

This position ensures a smooth transition from project delivery into scale operations, enabling Business as usual (BAU). The role will act as key link between project team, product teams/ delivery organization, ensuring the solutions are operationally ready, supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise, operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model.

Key Responsibilities

• Service Introduction & Transition to operations
  
  
  • Lead the new scope into GDO/BDS product and delivery model
  • Transition Plan from Project to BAU including Financials Aspects
• Operational Readiness
  
  
  • Functional and Technical Documentation
  • Support Model / escalations Paths
  • Monitoring and Integration ownership
  • Operational Risks vs Mitigation Actions approval
• Product and support Alignment
  
  
  • Act as bridge between all layers (Program, Projects, product owners, delivery)
  • Ensure MARS ITSM process defined (SLAs, KPIS)
• Business engagement
  
  
  • Partner with Business representatives to ensure Business continuity / operational model
  • Training on new WOW / Support flow
• Governance & Quality
  
  
  • Ensure compliance with ITSM - ITIL best practices
  • Support hypercare, exit criteria, and readiness assessment
  • Reporting - Transition deliverables, Status, risk, and GAPS

Qualifications

• Strong knowledge of supply chain processes.

• 5+ years of experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas.

• Understand ITIL concepts (Incident, Problem, Change and service transition)

• Ability to operate in complex and multi-team environments.

• Familiarity with SAP and non-SAP systems

• Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders Digital Transformation S/4 Deployment - Core process

Competencies:

• Stakeholder Balance, Tech Savvy, Decision Quality, Ensures Accountability, Managers Complexity,

What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

#TBdigital

Client-provided location(s): Windsor, U.K.

Job ID: Mars-R150206

Employment Type: FULL_TIME

Posted: 2026-03-20T20:15:04