Customer Solutions Program Manager
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Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.
In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams, as well as manage timelines, scope, and stakeholder expectations with customers. These solutions may range in complexity from multi-week projects for a single product, to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product families.
This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.
This role will also help establish processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.
This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders.
What you'll do:
- Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and integrations
- Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
- Collaborate with product and engineering teams to define requirements and execute on them
- Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
- Manage change internally and externally with customers, providing structure with Change Orders, and enforcing expectations
- Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks
About you:
- B.S. in engineering or business
- 8+ years of experience, including engineering experience, and project or program management experience in technical environments
- Have experience with automated equipment installation as well as software application development and delivery
- Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
- High level of detail orientation and exceptional organizational skills
- Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
- Able to independently develop frameworks and project plans through forward-looking thinking, in situations without precedent
- Must be a US citizen or GC holder
Bonus points:
- MBA
- Technical expertise in software application development or embedded systems
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- Mental Health Benefits
- HSA
- Fitness Subsidies
Parental Benefits
- Family Support Resources
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Company Equity
- Relocation Assistance
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Lunch and Learns
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Latinx founded/led