Project Support CSR

Job Summary

The Project Support Customer Service Representative. Is responsible answering customer calls projecting a friendly and professional company image, entering orders, quotes, returns, fielding support rep calls and answering customer inquiries (i.e. product, delivery and warranties)

Responsibilities:

• Act as single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.

• Ability to handle high volume data entry of customer orders.

• Provide customers with product and service information.

• Identify, research and resolve customer inquiries.

• Follow-up on customer inquiries for resolution.

• Create and maintain matrix quotes in SX, Excel, and PDF format.

• Work with customers, sales, and vendors to identify products needed for renovations.

• Enter custom customer orders such as Fabrication, Cabinets, Counter Tops and Door Fronts.

• Assist with and provide details for Warranties.

• Resolve product or service questions while determining the best solution to solve the problem within standard company timelines.

• Other duties as assigned.

Job Requirements:

• Minimum 2 years' experience in a call center, office administrative, high-volume retail, service support, or similar work environment.

• High School or GED required.

• Excellent written and oral communication skills.

• Ability to problem solve with a positive, can-do attitude.

• Ability to multi-task, prioritize and manage time effectively.

• Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.

• Must be able to work a late shift ending at 7pm ET if called upon as well as OT as needed.

• Must be proficient with Microsoft Office

• Working knowledge of Excel is required

• Excellent oral and written communication skills

• Attention to detail and accuracy is a must

• Successful passing of pre-employment drug screen and background screen is required

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards