Director, Digital Portfolio Management
Your Impact
The Director, Digital Portfolio Management works closely with senior leadership across functions to create a customer driven Omni-Channel strategy to deliver a best-in-class online experience on Lowes.com while establishing and maintaining meaningful and efficient cross functional partnerships with 14+ teams throughout the organization. Specifically, this role partners closely with all cross functional leadership by leveraging customer data, site behaviors, pre/post-transaction data and competitive benchmarking to identify opportunities to improve the Omni-Channel customer experience. Additional key stakeholders in this role include SEO, Product Management, Navigation, and Execution leadership to drive the Online sales growth to meet enterprise and online targets year after year. The Director will lead a team of program managers to produce weekly insights and cross functional deliverables in order to drive the digital experience strategy. The Director, Digital Portfolio Management is responsible for leading, developing, managing a top performing team to drive efficiency for the customer, and deliver revenue growth.
Shape the future of Retail Tech
Our CEO is forward-thinking when it comes to tech, and with one of Forbes' Top 50 CIOs leading the charge, you can come to work knowing you'll have access to cutting-edge technology partners, emerging market opportunities, and enterprise resources that few other companies can offer. And if the solution doesn't exist, we empower our teams to forge new partnerships and build it. You have the autonomy to create transformative partnership strategies, and we trust your vision and leadership abilities.
We've been around for over 100 years, so we're not going anywhere. You'll have the stability you need to focus on building game-changing partnerships and leading breakthrough innovation initiatives. We also know what it takes to build a winning culture - from collaborating with diverse and curious minds to approaching complex technological challenges with innovative perspectives. You'll be surrounded by peers who are visionaries in their areas - people who can collaborate with you to challenge you, help you grow, and inspire you to drive innovation excellence across our organization.
Do your Best Work in Mooresville
Want more jobs like this?
Get jobs in Charlotte, NC delivered to your inbox every week.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Key Responsibilities:
• Assist in creation of Digital Strategy for Lowes.com and deliver digital experience strategy via aggregation of insights, competitive intelligence, and data driven recommendations that addresses customer gaps to ensure they come in on-time and in-scope.
• Regularly present insights and recommendations to cross functional senior leaders (VPs, SVPs) to guide future digital strategies for Lowes.com
• Train and develop team to analyze customer information to identify the most significant opportunities to improve the customer experience.
• Synthesize project management calendar to deliver goals for assigned Merchandising Division, align with Sr Director and share with cross functional teams so they can use in creating their calendars.
• In partnership with SVP and VP, leverage corporate and department goals to create actionable and measurable goals for the team to then benchmark against for year end evaluations.
• Provide continuous and open feedback and mentorship to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility
• Examine and streamlines work flows and processes within the team to increase efficiency
• Provides tactical support specific to in season opportunities to react to near term business trends and drivers
• Partner with merchandising and drop ship teams to maximize new launches through search, navigation and product detail page optimization.
• Lead team to deliver 60-80 projects in a year
Minimum Qualifications
• Bachelor's degree in business administration or related field 8 years of experience in business, including 4+ years managing projects/programs. Additional equivalent work experience may be substituted for the degree requirement.
• 8 years of experience working on and/or managing project(s) involving the implementation of project life cycle methodologies (e.g., Lean, Six Sigma, process management, organizational change)
• 6 years of experience developing project Work Breakdown Structures (WBS) / User Stories used to create project schedules and estimates
• Experience managing operational or project/program financial budgets and leading project teams
Preferred Skills/Education
We encourage you to apply even if you do not have all the preferred skills or experience.
• Master's degree in business administration, computer science, management information systems, or related field 6 years of experience in project/program planning and coordination and working on projects/programs requiring the integration of cross-functional business solutions
• 3 years of experience using formal business process improvement methodologies
• Project Management Institute (PMI)
• other project/program management certification
Benefits
• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Pet Insurance
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- 401(K)
Professional Development
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Lunch and Learns
- Access to Online Courses
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program