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Logz.io

Tier 1 Support Engineer

1 week ago• Flexible / Remote

At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As a Tier 1 support engineer, you’ll be the first point of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while helping customers get the most out of our platform and AI-powered capabilities.

Responsibilities

  • Own customer issues from initial response through resolution, escalating when needed with clear documentation.

  • Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.

  • Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.

  • Help customers adopt and use Logz.io AI-powered features.

  • Provide timely, empathetic, and professional customer communication.

  • Collaborate with Product, Engineering, and Customer Success to improve customer experience.

  • Contribute to internal knowledge bases and documentation.

Requirements

  • Availability to work weekdays, night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM)

  • 2+ years in technical support or a customer-facing technical role.

  • Experience with AWS or Azure and familiarity with Kubernetes fundamentals.

  • Basic understanding of observability concepts: logs, metrics, and tracing.

  • Strong troubleshooting & problem-solving skills and ability to manage multiple priorities. 

  • Excellent communication and customer management abilities.

  • Comfortable handling live incidents in a fast-paced environment.

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    Interest in AI-assisted tooling and modern cloud technologies.

Client-provided location(s): Flexible / Remote
Job ID: aea25dff-268c-4b84-9cfb-c9c871a28144
Employment Type: OTHER
Posted: 2026-05-18T12:52:03

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability

  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities

  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided

  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Unlimited Paid Time Off

  • Financial and Retirement

    • Performance Bonus
    • Company Equity
    • 401(K)

  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Lunch and Learns

  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program