Solution Engineer
The solution engineer is a highly technical, core member of the sales and customer success organization, aligning our cutting-edge observability and agentic AI technologies with our enterprise customers' architectures. We are customer-obsessed, highly technical, and foster a team culture that is entrepreneurial, professional, and fun. In this role, you will act as a trusted technical advisor, owning the long-term architectural relationship and deep-tech integrations for our top-tier enterprise logos.
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Location: Hybrid (3 days from the office)
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Workweek: Monday–Friday
Responsibilities
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Architectural Ownership: Manage all technical touchpoints for strategic customers, driving deep-tech onboarding, advanced enablement, architectural workshops, and complex issue resolution.
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Technical Stakeholder Management: Build deep technical peer relationships with DevOps, SRE, and Engineering leaders, diagnosing complex infrastructure challenges and designing production-ready solutions.
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POCs & Technical Expansion: Execute rigorous Proofs of Concepts (POCs) and architect complex expansions. Identify technical opportunities for upselling or cross-selling advanced agentic AI and observability modules to drive incremental revenue growth.
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Advanced Deployment: Ensure a frictionless, deeply integrated onboarding process for enterprise customers, managing complex log/metric/trace routing and agentic AI deployments.
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Adoption Analytics: Monitor deep-tech adoption patterns and infrastructure usage, proactively debugging systemic bottlenecks, scaling friction, or implementation barriers.
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Value Optimization: Analyze customer data pipelines and infrastructures to develop and execute technical strategies that maximize observability value and ROI.
What Your Day-to-Day Will Look Like
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Manage customer technology interactions: tech value proposition, POCs, onboarding, integration, enablement, implementation assistance, and AI use case adoption.
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Automating Integration Workflows: Design and implement automated, scalable onboarding pipelines and configuration workflows to guide enterprise environments through seamless setup.
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Proactive Architecture Reviews: Conduct deep-dive engineering check-ins around critical milestones (e.g., post-onboarding, scaling peaks, or architecture reviews) to ensure optimal system performance.
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Telemetry & Infrastructure Audits: Analyze customer data volume, telemetry pipeline health, and behavioral patterns to catch underperforming configurations or indexing issues before they impact the customer.
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Feedback Integration: Gather technical feedback, feature gaps, and product limitations from engineering stakeholders to advocate for and collaborate with internal product and R&D teams.
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Technical Upsell Engineering: Analyze data ingestion and infrastructure usage to engineer custom product/feature recommendations tailored to the customer's specific technical scale with a focus on agentic workflows.
Requirements
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Experience: 3+ years of experience as a solution engineer, technical account manager (TAM), or DevOps/SRE engineer with strong customer-facing capabilities.
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Domain Expertise: Vast hands-on technical domain experience in SaaS infrastructure, cloud architectures (AWS/Azure/GCP), observability solutions (log management, APM, tracing, and OpenTelemetry), and Agentic Solutions
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Technical Communication: Elite customer-facing engineering skills—expert at training engineering teams, whiteboarding complex cloud topologies, resolving technical roadblocks, and translating deep-tech architectures into clear business value.
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Language Skills: Exceptional written and verbal professional communication skills in English.
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Mindset: Driven, self-starter technical professional with a passion for problem-solving and a desire to constantly push boundaries in AI and observability tech.
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Education: BA/BSc degree in computer science, software engineering, or equivalent deep technical experience.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Unlimited Paid Time Off
Financial and Retirement
- Performance Bonus
- Company Equity
- 401(K)
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Lunch and Learns
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program