Customer Success Engineer

Responsibilities:

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  Manage strategic customers' technical touchpoints, including onboarding, enablement, workshops, and ongoing issues.

  
  


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  Develop and execute strategies to increase customer value and loyalty.

  
  


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  Foster strong relationships with technical stakeholders, find solutions to their challenges, and assist them with implementation.

  
  


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  Execute POCs and identify opportunities for upselling or cross-selling additional products or services to customers, driving incremental revenue growth.

  
  


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  Ensure a smooth onboarding process for customers, providing them with a seamless experience as they begin using Logz.io.

  
  


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  Monitor adoption and usage patterns, proactively identifying any barriers and implementing strategies to address them.

  
  

What your day-to-day will look like:

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  Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues. 

  
  


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  Implement automated onboarding workflows that guide new customers through the setup process step-by-step. Use various communication techniques to deliver personalized guidance and support based on the customer's specific needs and preferences.

  
  


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  Maintain ongoing communications with customers, using key milestones or touchpoints in their customer journey: check in after they've completed onboarding, reached certain usage milestones, or are up for renewal.

  
  


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  Develop knowledge of customers' usage patterns and behaviors to better flag instances where customers may be experiencing issues or underutilizing the product.

  
  


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  Implement feedback sessions and channels to gather insights from customers about their experiences with the product or services.

  
  


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  Generate personalized product recommendations for customers based on their usage history, preferences, and behavior.

  
  


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  Automate and streamline repetitive tasks and processes involved in managing customers.

  
  

Requirements:

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  3+ years of experience as a customer success engineer, technical account manager, or solution engineer.

  
  


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  Vast domain experience in any of the following areas: SaaS, cloud solutions, observability solutions, and data architecture.

  
  


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  Excellent customer-facing skills: training, coaching, discussion management, conflict resolution, and the ability to creatively explain and present complex concepts in an easy-to-understand manner.

  
  


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  Strong written and verbal professional communication skills in English.

  
  


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  Positive, self-starter attitude, with drive and passion to go the extra mile and exceed expectations.

  
  


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  BA/BSc degree in software engineering, computer science, or equivalent experience.

  
  

Client-provided location(s): Tel Aviv, Israel

Job ID: 2de3af90-c578-4984-af54-f31f7690d765

Employment Type: OTHER

Posted: 2026-04-14T17:58:41