Workplace Operations Manager

Position: Workplace Operations Manager

Department: Campus Relations

Role Overview: The Workplace Operations Manager is a critical member of the Campus Relations (CR) team. Under the supervision of the Director of Campus Relations and the Senior Director of Design and Construction, this role centers around creating a productive and supportive workspace for employees across a variety of workplace requirements, hours, shifts, working conditions, and needs. Their duties will include providing support to onsite, hybrid, and remote workers utilizing a range of environments from traditional office spaces to production support areas and coordinating with the People Team and IT to form an efficient and supportive onboarding process for new employees.

What you'll get to do here:

• Support daily operation of the mixed-use Samuel B. & David Rose Building and all Performance and Campus Operations Office Spaces including administrative offices, studios, performance spaces and active workspaces (conference rooms, etc.)
• Oversee functions related to administrative office management including management of mailroom operations, tracking inventory, ordering and distributing supplies, and communicating with vendors.
• Handle the day-to-day operations for work orders as they impact all LCPA owned and operated spaces.
• Manage all internal communications and, alongside the People Team, develop messaging that would be distributed all LCPA employees.
• Collaborate with the Design and Construction team and internal stakeholders to ensure seamless coordination of projects scheduled around performances and events, while effectively communicating any potential impacts.
• Partner with the Design and Construction team on administrative office space planning and small-scale interior projects, including office layouts, configurations, and furniture specifications. This includes contracting and managing in house trades and contractors.
• With our service provider, maintain medical boxes across LCPA office areas, certify all AED supplies are up to date, and outline all service cycles.
• Assist in the development of maintenance and inspection programs for operational equipment and schedules.
• Facilitate cost containment through RFP along with vendor management and procurement of MWBE vendors and suppliers.
• Strategize and support the implementation of sustainable practices across campus.
• Other duties as assigned, including supporting campus event operations, on site event support, and other campus wide projects as needed.

• 3-5 years of supervisory experience in office/event management & facilities/operations
• Demonstrated strength as a manager and hands-on leader; prior experience supervising, coaching, and mentoring contract and unionized labor
• Excellent attention to detail
• Strong written, oral and presentation skills, and excellent mathematical, reasoning and problem-solving abilities
• Demonstrated leadership, responsiveness, and accountability as well as a service-oriented, hands-on approach to facilities management
• Proficient computer skills including Microsoft office suite, ADP Time and Attendance, FreshService or other work order systems
• Flexibility with work hours
• Valid Driver's License
• Experience using AutoCad is a plus, but not required

• Ability to frequently move throughout the workplace to support daily operations and employee needs
• Ability to bend, reach, and use stairs or step stools as needed
• Comfortable performing light setup of meeting materials and ensuring spaces are ready for use
• Ability to operate standard office equipment, including computers and phones, for extended periods
• Visual ability to identify workplace, safety, or maintenance concerns
• Ability to respond promptly to on-site needs, which may require moving between different areas of the workplace

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